Help Desk cum Receptionist

Urgently require a Help Desk Assistant/ Receptionist for a Facilities management company in Bahrain.

Responsibilities:

• Undertake reception duties to greet and welcome staff, public, visitors, customers, and tenants, providing advice, assistance, and direction as necessary.
• Deal with general telephone and face-to-face inquiries efficiently and professionally, signposting enquirers to appropriate contacts or providing advice and information as appropriate to ensure that they receive a positive experience and outcome.
• Assisting existing clients with general queries, via email or by phone.
• Keep the site team informed of any specific issues or needs in respect of individuals of their homes.
• Keep the tenants informed of any specific or general maintenance work in advance.
• Dealing with people issues in a positive manner and ensure tenant satisfaction is achieved promptly within acceptable timeframes.
• Ensure that service standards are achieved and adhered to.
• Ensure that all tenants receive a consistent high-quality level of service.
• Maintain a complaints procedure and deal with disputes and damage claims.
• Promote the service and the Company positively at all times.
• Provide quick responses to tenant inquiries.
• Undertake other appropriate duties of similar level and responsibility as may be required from time to time.
• Manage company drivers’ daily tasks.
• Coordinate between HK and LTC tailors and mainly upholstery team.

New Flats:

• New flats preparation within the deadline:

• Coordinate with Sales and Marketing, and Assets, for tenants’ new requirements.
• Coordinate with the IT department for the IPTV connection.
• Coordinate for cleaning and buffing of apartments.
• Once all equipment is fixed, check if everything is working and in order. If not, coordinate with the Facility Management team or supplier as required.
• At the time of move in – coordinate with the teams for checklist completion and training the tenants on the equipment functioning.
• Main contact with the tenants for additional work.

General:

• Main site contact for the helpdesk, to coordinate for Facility Management works (tenant related).
• Any requests given by the concerned department manager.

• Coordinator: 1 year (Preferred)