Reservations Officer Executive

Summary This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable courteous and prompt manner. Responsibilities

• Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services outlets and hotel services/features to promote its products and services.
• Understand Revenue management strategies upsell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.
• Input booking information into the Reservation System.
• Process amendments to reservations such as extensions early departures etc.
• Record special billing arrangements for groups.
• Coordinate and communicate with all other departments to ensure a smooth operation

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/telemarketing.
• Excellent reading writing and oral proficiency in English language.
• Proficient in MS Excel Word & PowerPoint.
• Good communication skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Selfmotivated and energetic.