Customer Support Team Leader

Full time at Invygo in Saudi Arabia

Posted on December 17, 2024

Job details

About invygo invygo was founded in 2018 in Dubai with the purpose of redefining mobility in the Middle East and North Africa (MENA) . Fuelled by a passion for innovation, technology and mobility, our mission is to empower people to move on their own terms, minimising the frustrations caused by traditional car ownership models. We make car access seamless and flexible for everyone. We believe invygo is the smartest way to move, and to keep living up to our ideal, we rely on our people to share these goals and ambitions. Headquartered in Dubai, with offices in Riyadh and Cairo, our team consists of passionate, dedicated, bold innovators that are relentless in enabling the company to deliver a trusted and personalised experience that transforms how people move in MENA. With successful expansions into UAE , Saudi Arabia and Qatar , our footprint is rapidly growing as we continue to innovate and transform the automotive landscape across the region. At invygo, we’re not just offering a service; we’re crafting a new era of mobility in MENA. We are always seeking passionate, dedicated and innovative thinkers to join us in making our future vision a reality. If you are that person, join us in moving the MENA mobility landscape forward and continuing to ensure that invygo is, and remains, the smartest way to move. Key Responsibilities:

Manage and mentor the customer support team, ensuring performance targets are met such as customer satisfaction (CSAT), response time, and resolution time, implementing action plans for continuous improvement.
Handle escalated customer issues and improve overall customer satisfaction.
Identify and implement strategies to streamline workflows and improve efficiency.
Analyze performance data to track KPIs and report insights to management.
Lead onboarding and ongoing training to enhance team skills.

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Customer Support Team Leader

Job details

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Hiring company

Invygo

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