Senior Solution Consultant - ServiceNow

Utilizing the power of ServiceNow, Cognizant creates digital workflows that transform processes and deliver the experiences that employees need and customers expect. Harnessing all that ServiceNow offers requires a fresh, strategic, knowledgeable approach to business modernization. Cognizant’s consultative approach helps you to create digital workflows based on the power and flexibility of the Now Platform—and to run them at scale across your entire organization. Our partnership and collaboration with ServiceNow ensures that we continue to drive successful business outcomes. Job summary We are seeking a highly experienced Sr Consultant with demonstrable expertise in Service Now. The ideal candidate will possess strong technical skills and be fluent in English. The Sr Consultant will play a crucial role in enhancing our Service Now capabilities ensuring seamless operations and contributing to the overall success of our projects. Responsibilities

• Lead the implementation and customization of Service Now solutions to meet client requirements.
• Oversee the development and integration of Service Now modules ensuring optimal performance.
• Provide expert guidance on best practices for Service Now configuration and administration.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Conduct regular system audits and performance tuning to maintain system efficiency.
• Develop and deliver training sessions for end-users and administrators on Service Now functionalities.
• Create and maintain comprehensive documentation for all implemented solutions and processes.
• Ensure compliance with industry standards and company policies in all Service Now activities.
• Monitor and manage Service Now workflows ensuring timely and accurate task completion.
• Participate in project planning and provide technical insights to support decision-making.
• Analyze business processes and recommend improvements through Service Now capabilities.
• Support the development of custom applications and integrations within the Service Now platform.
• Stay updated with the latest Service Now features and enhancements to leverage new functionalities.

• Possess a Demonstrable experience in Service Now implementation and administration.
• Demonstrate strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Exhibit excellent communication skills in English both written and verbal.
• Show proficiency in developing and delivering training materials for diverse audiences.
• Have a proven track record of successful project management and execution.
• Display a deep understanding of ITIL processes and their application within Service Now.
• Be adept at working in a hybrid work model balancing remote and on-site responsibilities.
• Maintain a proactive approach to learning and adapting to new technologies and methodologies.
• Hold relevant certifications in Service Now and ITIL.
• Demonstrate the ability to work collaboratively with cross-functional teams.
• Exhibit strong organizational skills and attention to detail.
• Show a commitment to continuous improvement and innovation.
• Have experience in creating and maintaining detailed technical documentation.