Bar Team Leader

Job Description

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guests with table reservations.
• Assists guests while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standards.
• Speaks with guests and staff using clear and professional language and answers phone calls using appropriate telephone etiquette.
• Is able to answer any questions regarding the menu and assist with menu selections.
• Is able to anticipate any unexpected guest needs and reacts promptly and tactfully.
• Always applies service techniques correctly at all times and serves Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Sets tables according to the type of event and service standards.
• Records transactions/orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions, the length of wait, and product availability.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverage.
• Is responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and processes payment.
• Performs shift closing on the Point of Sales terminal and tallies cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized at both the front and back of house areas.
• Ensures that hotel brand standards and SOPs are consistently implemented.
• Works with fellow staff and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Takes an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to heartists.
• You will adhere to Hotel's Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.
• Helps minimize waste, breakages, and mishandling of supplies and equipment.
• Maintains the quality and standard of beverages and cocktails before serving to the guests.
• Assists Bar Manager to keep The Private Room well looked after for members of The Cigar Room Louis XIII Club.

• Excellent reading, writing, and oral proficiency in English.
• Experience in beverage knowledge is preferred.
• Should be able to work in an environment with heavy smoke usage.
• Experienced in all aspects of restaurant service.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with strong interpersonal skills and attention to detail.
• Ability to motivate employees to work as a team effectively and productively.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate and prioritize multiple tasks.
• Excellent guest service skills.
• Good knowledge of food and beverage service.