Professional Services Engineer

Full time at a Laimoon Verified Company in Qatar

Posted on December 17, 2024

Job details

OverviewWe are currently seeking a Professional Services Engineer / Storage Field Engineer.This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research, and manufacturing.Job DescriptionJob Summary:This field role requires you to be responsible for implementing Storage Solutions on-site for your Customers and provide remote support to customers in the Region. You will be partnering with the Global Technical Support team and the Region Subject Matter Experts to help resolve technical problems.Job ResponsibilitiesInstall, optimize DDN's High-Performance Storage EXAScaler solutions (powered by Lustre File System) for Prospects and Customers in the region.Train Partner and End-User on the EXAScaler Solution that has been deployed.Benchmark the EXAScaler Storage Solution with industry-standard HPC I/O tools such as FIO, IOR, IOZONE, MDT across the Cluster of HPC / Ai CPU-GPU Compute Nodes.Troubleshoot I/O errors at the file level and at the block level when necessary.Interact with various DDN Departments like Presales, Global Education, L1/L2 Support, and Storage / Parallel File System Subject Matter Experts based in the Field.Engage End-User and when necessary, Partners and Industry Representatives (such as Servers Manufacturers, GPU Vendors, etc.).Receive technical training from DDN Storage experts.Provide post-implementation support for customers to solve technical issues on storage hardware and software products.Develop innovative, customized solutions to meet customers' business needs.Clearly communicate complex technical topics to the varied knowledge levels of external customers.Manage customer relationships post-sale to ensure the highest caliber customer satisfaction.Develop positive and trustworthy relationships with customers.Collaborate with sales and engineering teams for problem resolution.Share best practices with Technical Support Center staff and learn about new technologies and storage applications.Create new knowledge base articles to share information with Subject Matter Experts from other Regions and also with the Global Technical Support Center.Review open tickets for customers in the Region for the fastest resolution and ensure customers get regular updates regarding case status.Demonstrate a thorough technical and business understanding of clients' needs, including how those pertain to DDN products and services.Escalate cases to other more senior Technical Support Engineers when problems are too complex or fall out of area of expertise.Qualifications For This Role AreBS degree in a technical discipline such as EE, CS, mathematics, Sciences, or equivalent industry experience.Superior communication skills, including the ability to connect with customers via phone, face-to-face, and in written correspondences.Exceptional customer service skills.Ability to gain knowledge and expertise through hands-on experience, self-study, and through a variety of training and learning environments.Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.Good understanding of the technical fundamentals of the system infrastructure including open system platforms (especially Linux) and networking.Excellent troubleshooting skills.Very good command of Linux OS (RHEL Certification is required).Experience with any of the following is much appreciated: Python, Perl, Shell.Experience with Storage Devices, block and/or File.Knowledge of programming languages like Rust or C will be appreciated as well.Experience with Lustre or another Parallel File System is highly appreciated.Good command of: Windows OS, SCSI, NFS, SMB, S3, Visio, Omnigraffle.DDNDDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses the cause of the issue. Practical, realistic, and resourceful.Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

#J-18808-Ljbffr Architecture, Planning & Construction

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

See All Professional Jobs

Professional Services Engineer

Job details

Apply safely

Hiring company

Confidential

Head of Project Engineering

MAINTENANCE ENGINEER (ELECT)

MAINTENANCE ENGINEER (ELECT)

Environment Engineer (LES)

System Engineering Lead - Digital Lead

Material Handling Engineer- Piping & Layout

Machinery Control Engineering Specialist

Telecom Engineer

Reservoir Engineer (Unconventional)

PRODUCTION ENGINEERING SPECIALIST

SENIOR PLANNING ENGINEER

Workover Supervisor / Workover Engineer

Lifting Engineer

IT Business Development and Sales Manager

Oil & Gas Operations Manager

Industrial Hygienist Specialist

Jobs

Courses

Location

Follow us

Home Qatar Professional Services Engineer

Home Qatar Professional Services Engineer

Professional Services Engineer

Job details

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

Head of Project Engineering

MAINTENANCE ENGINEER (ELECT)

MAINTENANCE ENGINEER (ELECT)

Environment Engineer (LES)

System Engineering Lead - Digital Lead

Material Handling Engineer- Piping & Layout

Machinery Control Engineering Specialist

Telecom Engineer

Reservoir Engineer (Unconventional)

PRODUCTION ENGINEERING SPECIALIST

SENIOR PLANNING ENGINEER

Workover Supervisor / Workover Engineer

Lifting Engineer

IT Business Development and Sales Manager

Oil & Gas Operations Manager

Industrial Hygienist Specialist

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us