Senior / engineer, data center operations

Responsibilities: This role will be responsible for a variety of data center functions, including: Assist with incident, change, and problem management Manage Data Centre inventories – equipment, testers, consumables, etc. Fault troubleshooting and rectification Support Planned Activities such as network / facilities upgrade, new installation Maintain documentation / records, procedures and communication Manage & Supervise subcontractors and third-party vendors Project Management for special network & facilities implementation Compliance with standards of Data Center – PCI-DSS & ISO27001 Implement physical security access control Handle customers’ requirement such as delivery acceptance, remote hand supports, etc. Handle customers’ order such as provisioning of cages, racks and cross connects Monitor and supervise data centre facilities maintenance Review and improve operational processes Able to perform day and night shift duty Work directly with the Global Service Operations Center, Global Service Desk, Security, and Facilities Management teams to maintain data center hosting integrity, during provisioning and troubles resolution Work closely with various departments such as DC Engineering, Sales and Finance Work closely with colocation clients to ensure their remote hand requests are carried out & met Work closely with security and facility team to deliver good customer experience and to ensure our SLAs are met Requirement: Degree or Diploma in Engineering, Data Centers, Telecommunication, IT discipline 2 - 4 years’ experience in Data Centers or similar environment experience. Knowledgeable of building facilities Electrical & Mechanical (HVAC, CCTV, security access, BMS Fire protection system). Knowledge of PCI-DSS & ISO 27001 Relevant network certifications (e.g. CCNA, CCNP) Establish and maintain effective working relationships with peer groups and key internal stakeholders and maintain agreed external stakeholders relationships relevant to the achievement of business objectives Knowledge of test equipment such as circuit tester, Optical Power Meter etc. Knowledge in using Data Center Infrastructure Management Systems & Building Management System Project & Inventories Management Strong process, procedural, analytical and problem-solving skills Good customer facing skills Able to works shifts and under minimum supervision Able to work independently and under stress Excellent interpersonal, influencing and negotiation skills. Excellent written and verbal skills required Able to do shift work (12 hours) #J-18808-Ljbffr