Solution architect - apac

If you’d like to make the online world a safer place, procome and join us About i Proov i Proov is the world leader in face biometric verification. We are on a mission to make the Internet a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at i Proov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Customer Value Enablement Location : Remote - We are open to candidates based in Singapore, Indonesia or Malaysia Comp: Negotiable (Base) + Commission Plan + Share Options + Benefits As a Solutions Architect, you will draw on your technical skills and project management expertise to ensure that i Proov implementation projects are successfully delivered. You will have a deep understanding of architecture discipline, processes, concepts, and best practices, and you will be skilled in the analysis and investigation of customer requirements to inform design decisions regarding the use and deployment of the i Proov solution. The Solutions Architect role can enjoy a flexible working approach and will report to the Head of Customer Value Enablement. Role & Responsibilities Proactive and self-motivated project manager with the ability to successfully lead and oversee complex client projects independently. Accurately scope out and communicate the project implementation plan to the customer. Educate customers on i Proov’s products, integration techniques and best practices. Proactively drive the implementation of i Proov’s products following i Proov’s standard implementation methodology. Serve as the main technical point of contact throughout the implementation process. Work closely with the technical teams of clients and partners to understand their development and production environment. Support and assist customers with end-to-end troubleshooting when issues arise during and after the implementation phase. Capture and provide valuable customer feedback for product improvements. The successful candidate should be open to frequent travel and comfortable engaging with customers in person. Depending on the nature of your work or projects, it is important to understand that obtaining government security clearance may be necessary. Highly Desirable Skills: Relevant experience in software development, professional services, or enterprise architecture with heavy focus and background in mobile app development. Fluent in English, written and spoken is a must; Mandarin, Bahasa or Malay fluency is desired. Knowledge in web-based systems architecture (HTML 5), service-based architecture, enterprise application architecture. Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML). Previous mobile app development experience (Android or i OS or Cross Platform) is desired. Familiarity with industry standard tools used for development and debugging: Web Proxy - Postman, Fiddler; Mobile App - Android Studio, XCode, or other IDEs. Excellent proven project management skills. Excellent communication and stakeholder management skills. Proven customer facing experience and solutions-based consulting. Experience and knowledge of effective project methodologies and practices such as Agile. Problem-solving: identify and elevate performance issues through the appropriate channels, taking initiative to resolve them with high quality. Effective communicator: interpersonal, written, and oral communication skills, able to effectively support and motivate a team virtually. Please note, you do not need to fulfil each of the above requirements, as we will invest in your development. This is a fantastic opportunity to help build a global brand in an exciting industry sector. Awards i Proov Is Recognized as One of the World’s Most Innovative Companies in the Cyber Tech100 Due to the nature of our work, we may require our staff to pass Security Clearance checks. As such, any offer would also depend on your ability to adhere to the security checks criteria. #J-18808-Ljbffr