Job details
**Key Responsibilities**:
- Verify order details to ensure accuracy and completeness.
- Enter order information into the company's order management system.
- Confirm order details with customers, including delivery dates and special instructions.
- Monitor the status of customer orders and deliveries.
- Communicate with logistics and delivery teams to ensure timely and accurate delivery of orders.
- Provide customers with updates on the status of their deliveries.
- Resolve any delivery-related issues or delays, ensuring customer satisfaction.
- Address customer inquiries and concerns in a professional and courteous manner.
- Maintain a thorough understanding of the company's products and services to provide accurate information to customers.
- Handle customer complaints and escalate issues as necessary to ensure a positive resolution.
- Develop and maintain strong customer relationships to foster repeat business.
- Maintain accurate records of customer interactions, orders, and follow-ups.
- Prepare and distribute reports on order status, delivery performance, and customer feedback.
- Identify trends and areas for improvement in the order-taking and delivery process.
- Work closely with sales, logistics, and warehouse teams to coordinate order fulfillment and delivery.
- Participate in team meetings and training sessions to stay updated on product knowledge, company policies, and best practices.
Pay: QAR2,500.00 - QAR3,000.00 per month
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
-
Customer Service - Diploma Oxford Home Study CollegeAED 254
AED 2,626Duration: 260 Hours -
Customer Service Diploma Level 3 London Institute of Business & ManagementAED 60
AED 624Duration: Upto 12 Hours
Similiar Jobs that might interest you
Head of Center of Excellence, Qatar
NES Fircroft... Qatar is looking for a Head of Center Of Excellence ...
Qatar - Doha 7 days ago
Head of Center of Excellence, Qatar
NES Fircroft... Qatar is looking for a Head of Center Of Excellence ...
Qatar - Doha 7 days ago
Head of Center of Excellence, Qatar
NES Fircroft... Qatar is looking for a Head of Center Of Excellence ...
Qatar - Doha 7 days ago
Single Point Mooring (SPM) Supervisor
NES Fircroft... based in Ras Laffan, Qatar Ideal candidate should have ... Head of Non-LNG Loading and in certain cases extensive to Head of ...
Qatar 7 days ago
Instrumentation & Control Inspector
Oceaneering... to): Control Center including • Storage of received equipment • Installation of panel board, console ...
Qatar 7 days ago
CYBER SECURITY ENGINEER
NES Fircroft... Security Operations Center (SOC). Cybersecurity ... of cybersecurity principles, technologies, and best practices. Excellent ...
Qatar - Doha 7 days ago
CYBER SECURITY SENIOR TECHNICIAN
NES Fircroft... of a cybersecurity breach. Investigate alerts from the Security Operations Center ...
Qatar - Doha 7 days ago
Head of Safety Culture & Training, Qatar
NES Fircroft... Qatar ... the hire of a Head of Safety ... managing multiple training centers within the ... of Microsoft (MS) Office suite (Excel, ...
Qatar - Doha 7 days ago
MARINE PILOT
QatarEnergy... all types of vessel. 2. Detail knowledge of International, ... . 3. Detail knowledge of the management of large-scale port ...
Qatar 7 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-qa.whatjobs.com/coopob__cpl___2030_1704247__2204?utm_source=2204&utm_medium=feed&keyword=Call-Center-Agent&location=Doha&geoID=13