Senior Manager - E-Channel Hardware Support (Qatarization)

Full time at a Laimoon Verified Company in Qatar

Posted on December 14, 2024

Job details

Join a prestigious financial institution in Doha, Qatar, as a Senior Manager - E-Channel Hardware Support (Qatarization), ensuring continuous, high-performance support for critical banking systems.Key ResponsibilitiesA. Shareholder & FinancialEnsure 24/7 operational continuity for ATMs, cheque book systems, and BSM.Implement KPIs and best practices to drive performance and efficiency.Foster a cost-conscious culture, optimizing resources to maximize benefits.Exercise delegated authority effectively and monitor delegated tasks within the team.Display a solid understanding of the institution's financial and operational performance metrics.B. Customer (Internal & External)Collaborate with Program Directors and Quality Assurance to improve workflows and create performance measurement reports.Maintain maximum system uptime for ATMs, cheque book systems, and POS.Liaise with internal E-Channel support teams to address customer inquiries and support needs.Ensure service delivery meets SLAs, enhancing turnaround time and internal collaboration.Provide accurate, timely data for external/internal audits, compliance, and risk management.C. Internal (Processes, Products, Regulatory)Support system administration, upgrades, and monitoring applications.Coordinate with the Systems Group to deploy new capabilities and maintain system uptime.Oversee system hardware specifications, diagnostics, troubleshooting, and repairs.Standardize and improve processes in line with best practices and software development methodologies.Manage and maintain key servers (Gasper application, EJ, DB, Web, Cheque book, TA, and Ter master servers).Serve as the Disaster Recovery representative, ensuring readiness and participation in periodic testing.Administer essential services and handle remote troubleshooting of customer software issues.D. Continuous ImprovementLead improvement initiatives and encourage innovative solutions within the team.Set examples for cross-functional collaboration and adopt industry-leading practices.Recognize and reward creativity and out-of-the-box thinking in daily operations.E. Learning & KnowledgeMaintain advanced technical knowledge to ensure enterprise-level network systems' effectiveness.Actively pursue professional development for oneself and team members.Conduct regular performance reviews and address team dynamics to optimize productivity.Facilitate staff growth and prepare team members for increased responsibility.F. Legal, Regulatory, and Risk Framework ResponsibilitiesAdhere to all legal, regulatory, and compliance requirements, including AML, CTF, and Data Protection policies.Embrace the Three Lines of Defense approach, managing risks effectively.Support risk frameworks through incident reporting and remediation in line with operational risk requirements.Complete all mandatory training and maintain required certifications to ensure full qualification for the role.G. Confidentiality and ProfessionalismUphold strict data protection standards to safeguard sensitive information.Maintain confidentiality for internal and client information, sharing on a need-to-know basis.Exhibit the highest professional standards to uphold the institution's reputation and market leadership.QualificationsBachelor's degree in Computer Engineering or a related field.Minimum of 8 years in technical support services, with expertise in IT systems management, design, implementation, and multi-platform maintenance.Job Types: Full-time, Permanent#J-18808-Ljbffr

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Home Qatar Senior Manager - E-Channel Hardware Support (Qatarization)

Senior Manager - E-Channel Hardware Support (Qatarization)

Job details

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Hiring company

Confidential

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