Customer Service Representative - Saskatoon, SK FT
Full time
at Masterfeeds
in
Canada
Posted on December 13, 2024
Job details
Embark on a rewarding career journey as a Customer Service Representative at Masterfeeds Saskatoon. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services.As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.As a Customer Service Representative, the following will be your key responsibilities:Receiving and processing ordersUnderstand Masterfeeds product and service and share that knowledge with the customerMaintain organized records of all orders, invoices and customer communicationsRespond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customerEnsure proper communication between sales desk and manufacturing plantWork with other departments to create, maintain and track pick-up and deliveriesMaintain a safe and sanitary atmosphere and ensure compliance with quality standardsOther duties as assignedRequirements:Must be legally eligible to work in CanadaExceptional customer service skillsAbility to prioritize tasks and follow-upUnderstand and communicate in English (verbal/written)Proficiency in Microsoft Office and internet applicationsAnalytical, organizational and problem-solving skillsAbility to make good judgments and quick decisionsPreferred:Previous experience in a similar roleHigh school diploma or equivalentWhy work with us?At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.We offer:A competitive wage and pension planGroup insurance benefits, including health, dental, and visionReferral incentives for bringing new talent to our teamA supportive and inclusive work environmentHow to apply?If you are interested in joining our team, please apply online or send your resume by email or mailBy email: OperationsSaskatoon@masterfeeds.comBy mail or drop off location:Masterfeeds SaskatoonAttn: Operations Manager2435 Schuyler StreetSaskatoon, SK S7M 5H9We are committed to the principles of employment equity and encourage all qualified candidates to apply. We thank all applicants, but only those selected for an interview will be contacted.If you require accommodation during the recruitment process please contact the Human Resources department at hr2@masterfeeds.com.
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In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services.As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.As a Customer Service Representative, the following will be your key responsibilities:Receiving and processing ordersUnderstand Masterfeeds product and service and share that knowledge with the customerMaintain organized records of all orders, invoices and customer communicationsRespond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customerEnsure proper communication between sales desk and manufacturing plantWork with other departments to create, maintain and track pick-up and deliveriesMaintain a safe and sanitary atmosphere and ensure compliance with quality standardsOther duties as assignedRequirements:Must be legally eligible to work in CanadaExceptional customer service skillsAbility to prioritize tasks and follow-upUnderstand and communicate in English (verbal/written)Proficiency in Microsoft Office and internet applicationsAnalytical, organizational and problem-solving skillsAbility to make good judgments and quick decisionsPreferred:Previous experience in a similar roleHigh school diploma or equivalentWhy work with us?At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.We offer:A competitive wage and pension planGroup insurance benefits, including health, dental, and visionReferral incentives for bringing new talent to our teamA supportive and inclusive work environmentHow to apply?If you are interested in joining our team, please apply online or send your resume by email or mailBy email: OperationsSaskatoon@masterfeeds.comBy mail or drop off location:Masterfeeds SaskatoonAttn: Operations Manager2435 Schuyler StreetSaskatoon, SK S7M 5H9We are committed to the principles of employment equity and encourage all qualified candidates to apply. 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It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Care Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br /> <br /> <strong>Who will benefit from taking Customer Care Manager Certification?</strong><br /> Job seekers looking to find employment in web development, or IT departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this ;<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12+ hrs</li> </ul> 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It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Care Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br /> <br /> <strong>Who will benefit from taking Customer Care Manager Certification?</strong><br /> Job seekers looking to find employment in web development, or IT departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this ;<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12+ hrs</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Customer Expectations</strong> <ul> <li>What is customer expectations</li> <li>Customer Expectations Relevance</li> <li>Types of Expectations</li> <li>Expectations Model</li> <li>Managing Expectations</li> <li>New-Age Customer Expectations</li> <li>Customer Feedback</li> <li>Handling Customer Expectations</li> </ul> <strong>Customer Needs</strong> <ul> <li>Consumer Need</li> <li>Understanding Customer Needs</li> <li>Hulls Drives Reduction Theory</li> <li>Maslow’s Hierarchy of Needs</li> <li>McClelland’s Three Needs Theory</li> <li>Consumer Motivation Concept</li> <li>Means - 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Saskatoon, SK FT', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p>Embark on a rewarding career journey as a Customer Service Representative at Masterfeeds Saskatoon. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services.As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.As a Customer Service Representative, the following will be your key responsibilities:Receiving and processing ordersUnderstand Masterfeeds product and service and share that knowledge with the customerMaintain organized records of all orders, invoices and customer communicationsRespond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customerEnsure proper communication between sales desk and manufacturing plantWork with other departments to create, maintain and track pick-up and deliveriesMaintain a safe and sanitary atmosphere and ensure compliance with quality standardsOther duties as assignedRequirements:Must be legally eligible to work in CanadaExceptional customer service skillsAbility to prioritize tasks and follow-upUnderstand and communicate in English (verbal/written)Proficiency in Microsoft Office and internet applicationsAnalytical, organizational and problem-solving skillsAbility to make good judgments and quick decisionsPreferred:Previous experience in a similar roleHigh school diploma or equivalentWhy work with us?At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.We offer:A competitive wage and pension planGroup insurance benefits, including health, dental, and visionReferral incentives for bringing new talent to our teamA supportive and inclusive work environmentHow to apply?If you are interested in joining our team, please apply online or send your resume by email or mailBy email: OperationsSaskatoon@masterfeeds.comBy mail or drop off location:Masterfeeds SaskatoonAttn: Operations Manager2435 Schuyler StreetSaskatoon, SK S7M 5H9We are committed to the principles of employment equity and encourage all qualified candidates to apply. 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Customer Service Representative - Saskatoon, SK FT at Masterfeeds. Please apply or share https://jobs.laimoon.com/jobs/externalview/44927792' $emailText = 'Hiring now! Customer Service Representative - Saskatoon, SK FT at Masterfeeds. 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Hiring company
Masterfeeds
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