Customer success agent | yc backed startup

Customer Success Agent | YC Backed Startup Strive is an online coding school for kids (8-16). We help students start and commit to their coding journeys by making coding fun and exciting. We focus, above all else, on making the process of learning joyful. Our mission is to make education more joyful and meaningful. We are starting with coding, but our goal is to redefine STEM education globally by creating the platform and content to teach math, science, and other subjects through coding. We’re a remote-first company with teachers and employees from South Africa, Singapore, India, the USA, and the Philippines. We’re a well-funded startup backed by YCombinator and early investors of Spotify and Facebook. Role | Help manage the day-to-day operations at Strive There are 100+ live 1-1 classes happening each week, you’ll be responsible for making sure these classes go smoothly, that parents, teachers, and students are having a joyful experience at Strive. This involves: Building relationships with parents and finding ways that Strive can better provide value to them. Providing customer support to parents and teachers via Whats App, email, and phone. Occasionally reaching out to inbound leads (new prospective customers) to convert them into paying customers. Helping to manage the schedules of teachers and students. Account Management: manage payment dates, renewal, and refunds. Recommend and implement process improvements and documentation. Other general tasks and projects. Requirements Excellent command of English, communication, and writing skills. Meticulous attention to detail and strong organisational skills: Strong documentation, status tracking, and reporting skills. Make sure to include the word “yippee” in your application form when asked what inspired you to apply. Customer-focused mindset, with strong problem-solving and creative thinking skills. Independent, strong sense of urgency, flexible, adaptable to change, great at managing timezones. Familiar with Software/Tools: Notion, Airtable, Google Suite, Stripe, Discord; or a willingness and ability to learn new tools. Suitable experience: client support/customer service agent, customer service agent, operations associate, account manager. A passion for education and Strive's vision for its future. Bonus 1+ years of working experience preferred. Experienced in education/tech industry and startup/remote environment. Previous experience in a similar role. Experienced in tools like Airtable, Make or Zapier. Tech-savvy (Coding experience is a plus point!). Clear judgment, Forward thinker, Solution-focused, Fast learner. Why you should apply Grow with a highly passionate and diverse team from all over the world that is committed to making learning and work joyful. Have a voice and a space to bring your ideas to life in a small, non-hierarchical team. Join an operations team that is committed to excellence, which includes accepting and learning from our mistakes and working as a team to improve. Be a part of an education revolution, we’re one of the first and only companies in the world to teach math through code. Logistics 40 hours per week, within shift hours structured around our most popular lesson times (Singapore afternoons and weekends). Preferred Locations: Asia/Singapore/Philippines timezone (Candidates who can support the GMT+8 timezone within 9am-9pm SGT are welcome). Work from wherever you’re most comfortable - you would need your own reliable laptop, internet, and power (including backup power and internet if applicable). Record an introduction video of yourself (5-10 mins). #J-18808-Ljbffr