German Speaking Customer Service Consultant - Remote

GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES - Remote

WORK FROM HOME!

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred

1. Remuneration: R200 000 CTC per annum
2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
3. Operational hours:24/7; 365 days per week

• Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
• Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key)

1. Training: 4 weeks (Fully Paid).
2. Probation period: 4 months
3. Health insurance benefit (Paid for by the Company)

• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections are accepted.
• UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).