IT Deskside Agent

Key duties and responsibilities

• Onsite IT support for the office
• Maintaining the IT infrastructure of the office
• Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
• Deployment of IT equipment to new starters
• Collection of IT equipment from leavers
• Printer support
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
• Network cabling and patching in office
• Office moves and setups
• IT Asset inventory management
• Provision, deploy and support phones
• Work with vendors who provide IT solutions in the office
• Work with local office management on any office technology issues/requirements
• Working closely with the Group IT
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
• Highlight and report all major IT issues and risks to Service Manager in a timely manner
• Research, test and implement new systems to improve efficiencies and satisfy user requests
• Other duties in support of the Service Desk, as assigned by the Office Technologies Manager

Experience and skills 1-3 years experience in a computer related support or and IT operational environment Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365 Good written and communication skills in English Experience with documentation and improving SOPs and other process documents Good customer focus, and excellent timekeeping is a key requirement of the role Good interpersonal skills, with a focus on listening and questioning skills Good problem-solving abilities and ability to work under own initiative Experience with configuring and supporting any version of Windows Desktop (10/11) Some basis experience with supporting physical networking is desirable but not essential