Food Beverage Supervisor
Full time
at Miral Experiences
in
UAE
Posted on December 12, 2024
Job details
Roles and Responsibilities
This position delivers the dining experience by providing information to help food and beverage selection, presenting ordered choices, and ensuring a clean and safe environment.- Understand and adhere to all company standards, including mission statements, values, and standard operating procedures.
- Display an open body posture and a cheerful attitude while communicating effectively with guests and colleagues.
- Comply with company grooming standards and dress codes at all times.
- Represent and promote Farah Experiences positively to maintain a professional brand image.
- Help achieve department and company objectives, action plans, and key performance indicators.
- Enforce and adhere to all UAE laws, Health, Safety & Environmental policies, and company regulations, reporting any safety concerns to management.
- Engage each guest as a unique individual and listen attentively to their requests.
- Adhere to all emergency procedures, ensuring guest safety and participating in drills and evacuations as necessary.
- Greet guests as they arrive according to the company’s standard operating procedures.
- Answer questions regarding the menu and make suggestions regarding food choices.
- Upsell drinks and side orders that complement main dishes.
- Relay food orders to the kitchen and serve courses in sequence as specified.
- Conduct all restaurant opening and closing procedures according to standard operating procedures.
- Utilize correct serving techniques for all types of food and beverages.
- Introduce the waiter/waitress to guests when designated as the host.
- Handle guest complaints courteously and efficiently according to company policy.
- Service tables in the restaurant area, ensuring a clean environment.
- Be knowledgeable of all products sold in F&B outlets to promote and up-sell effectively.
- Ensure condiment stands are stocked and replenished as required.
- Clean equipment and dispensers according to outlet checklists.
- Sweep/mop floors as required by standard operating procedures.
- Collect stock from the warehouse and deliver it to the outlet as required.
- Interact with guests to encourage them to view the restaurant menu and promotions.
- Seat guests and provide them with a menu and service information.
- Manage the waiting list should the restaurant become full.
- Maintain a safe and clean working environment by complying with company rules and HACCP procedures.
- Attend and pass all legally required food safety courses.
- Manage lost & found items according to company policy.
- Uphold integrity by adhering to proper cash handling and POS procedures.
- Be fully aware of all products and services sold to promote and up-sell effectively.
- Operate cash register (POS System) according to standard operating procedures.
- Keep the register area neat and stocked with necessary supplies.
- Be responsible for the cash float throughout your shift and ensure it balances correctly.
- Remit daily sales to cash control as set out in standard operating procedures.
Desired Candidate Profile
- Adhere to the company’s overage & shortage policy.
- Use machinery and equipment according to received training and instructions.
- Assist in other areas of the outlet as needed.
- Participate fully in all training and assessment projects held by the food and beverage department.
- Perform any additional tasks assigned by management.
- High School Diploma
- Minimum 1 year food and beverage experience
- Customer service skills
- Attention to detail
- Good communication skills
- Teamwork
- Positive, pro-active attitude
- Cash handling experience
- Upselling/Suggestive selling skills
- Broad food and beverage knowledge
- Desire to listen, learn, and follow instructions
- Bachelor's Degree / Higher Diploma
- Essential Food Safety Training
- 1 year experience as a waiter/waitress in a 4* Hotel
- Minimum 2 years food and beverage experience
- Banquet trained
- Bilingual (preferably Arabic)
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