Account Manager

About Social Jet: Social Jet is a fast-growing influencer marketing agency based in Singapore. We help brands maximize their online presence through strategic influencer campaigns on platforms like Instagram and TikTok. With a vast network of influencers and a proven framework for success, we've consistently delivered clear ROI and outstanding results for our clients with strategic campaigns and activations. Our portfolio includes successful campaigns across diverse industries such as e-commerce, beauty, skincare, luxury, lifestyle, finance, home & living, and automotive, catering to startups, SMEs, and enterprises alike. About the Role: As our Account Manager , you will play a key role in shaping the success of our influencer marketing campaigns while managing and mentoring a team. You will serve as the primary point of contact for clients, working closely with our internal team and influencers to ensure smooth execution of projects, high-quality content delivery, and exceptional client satisfaction. This senior position requires a strong understanding of influencer marketing, a proven track record in agency work, team management experience, and excellent client relationship skills. Your role would comprise mainly of the following: Client Management Campaign Management Influencer Management Team Management Client Management Managing Client Updates Keep clients informed about project progress and updates. Follow up with clients to ensure their needs and expectations are met. Ensure consistent and ongoing communication with all active clients. Maintain strong relationships with clients through regular communication. Managing Client Calls Ability to lead client calls remotely via Zoom and in-person meetings when needed. Schedule and conduct client calls to discuss project progress and updates. Address client inquiries and concerns during calls. Ensure all client interactions are professional and productive. Managing Client Onboarding Oversee the onboarding process for new clients. Ensure all necessary documentation and information is collected. Provide clients with a clear understanding of the agency's processes and expectations. Campaign & Influencer Management Managing KOL Shortlisting and Scripts Identify and shortlist Influencers & Creators for campaigns. Oversee the creation and approval of content & scripts for KOLs. Influencer Coordination Shortlist Influencers for client campaigns using our process. Work closely with our network of influencers and content creators to ensure they receive clear briefs and guidelines for content creation. Assist in their content creation. Monitor influencer deliverables, deadlines, and campaign performance. Budget Management Monitor and manage project budgets. Ensure expenditures stay within allocated budgets. Ensure projects are delivered on time, within scope, and within budget. Team Management Leadership & Oversight: Lead and manage the team’s daily operations, ensuring tasks are delegated effectively and campaigns run smoothly. Training & Development: Train and mentor team members, identify skill gaps, and provide resources for improvement. Resource Allocation: Distribute workload efficiently, balancing team capacity with project needs. Collaboration & Communication: Foster strong communication within the team and with clients to ensure alignment and address any challenges. Problem-Solving: Resolve conflicts, troubleshoot issues, and maintain team morale. Quality Assurance: Review and ensure deliverables meet client expectations and agency standards. Process Optimization: Streamline workflows, implement best practices, and maintain updated SOPs. Recruitment & Onboarding: Assist in hiring and integrating new team members effectively. Requirements Operational & Team Management Skills: Experience managing teams, coordinating tasks, and overseeing daily operations to ensure efficiency and productivity. Leadership & People Skills: Strong leadership skills, with the ability to mentor, motivate, and guide a team. Proven experience in leading team meetings, conducting 1:1 check-ins, and fostering a collaborative environment. Strategic & Creative Thinker: Ability to develop strategic proposals, think creatively to solve client challenges, and drive innovation within the team. Excellent Communication & Presentation Skills: Strong written and verbal communication skills, with the ability to create and present to clients. Industry Knowledge: Familiarity with the influencer marketing industry, including trends, tools, and competitor landscape, to provide insights and maintain a competitive edge. Adaptable & Resourceful: Ability to adapt to changing business needs and find solutions to complex problems in a fast-paced environment. What We Offer: Flexible work arrangements, including remote options. Competitive salary with performance-based bonuses/commissions. Opportunities to work on exciting campaigns for high-profile brands. A collaborative, innovative, and growth-oriented team culture. How to Apply: If you’re ready to join our fast growing agency that’s redefining influencer marketing, send your application through this portal or email us at hello@socialjet.sg with the subject line: Account Manager [SG] . We look forward to hearing from you! Thank you!#J-18808-Ljbffr