It specialist

Job Title: IT Specialist

Duties and Responsibilities:

• Proficient in Office 365 Admin Center and Microsoft technologies, including Windows 11, Microsoft 365 Apps, and MS Teams.
• Experienced in upgrading systems (Cortex, Qualys, etc.) and managing Bio Time and Suprema access control systems.
• Handle onboarding and offboarding of users by preparing devices, installing applications, and managing IT assets.
• Administer SCCM for image creation, application deployment, and user support for 120+ staff at HQ and branches, resolving hardware and software issues.
• Configure SIP phones and coordinate with cloud telephony providers for user management.
• Perform mailbox and One Drive backups using Veritas SaaS utility, manage printers, and maintain general knowledge of Active Directory and Azure AD.
• Manage daily ticket queues, troubleshoot system issues, and document technical processes, ensuring follow-up on client IT system functionality.
• Report security issues and support events like Youth City 2030.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• +7 years of experience.

Skills Requirements:

• Attention to Detail and Organization: Strong analytical abilities, excellent time management, and multitasking skills to thrive in fast-paced environments.
• Communication and Collaboration: Effective communicator with experience working alongside solution partners and systems integrators, coordinating with clients and suppliers for IT requirements.
• Technical Proficiency: Proficient in Microsoft Windows and Office, with a solid understanding of current technology trends and systems monitoring.
• Over 10 years of experience in support desk roles for both Microsoft and non-Microsoft environments.