Senior Operations Lead - Logistics - Careem

Dubai, United Arab Emirates Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Job Summary:

The Senior Operations Lead Logistics is responsible for overseeing and managing relationships with fleet partners & captains supervisors, ensuring the efficient operation and maintenance of the fleet. This role involves coordinating with internal teams and external captains to optimize fleet performance, reduce costs, and maintain high service standards.

Key Responsibilities:

1. Fleet Management: Oversee daily operations related to fleet management including captain acquisition, captain uniforms, and boxes. Ensure that the fleet is operating efficiently and in compliance with company policies and industry regulations.
2. Acquisition: Develop and maintain strong relationships with fleet captains. Negotiate contracts, manage service level agreements (SLAs), and address any issues or concerns that arise in day-to-day business operations.
3. Performance Monitoring: Track and analyze key performance indicators (KPIs) related to fleet performance and fleet captains. Use data-driven insights to identify areas for improvement and implement strategies to enhance operational efficiency.
4. Budget Oversight: Manage the fleet budget including monitoring expenses, forecasting future costs, and identifying opportunities for cost savings. Ensure that all expenditures are within budgetary constraints.
5. Compliance: Ensure that all fleet operations adhere to relevant safety, legal, and environmental regulations. Stay updated on industry best practices and regulatory changes.
6. Team Leadership: Supervise and mentor a team of fleet coordinators or assistants. Provide guidance, training, and support to ensure high performance and professional development.
7. Fleet Reporting: Prepare and present regular reports on fleet performance and budget status to senior management. Highlight achievements, challenges, and recommendations for improvements.
8. Problem Resolution: Address and resolve any issues related to fleet operations or captain relations in a timely and effective manner. Implement corrective actions as necessary.

Qualifications:

• Bachelor's degree in Business Administration, Logistics, Fleet Management, or a related field. Relevant experience may be considered in lieu of a degree.
• Proven experience in fleet management, logistics, or a related role with at least 3-5 years of supervisory experience.
• Strong understanding of fleet operations, fleet maintenance, and industry regulations.
• Excellent negotiation, communication, and interpersonal skills.

What we'll provide you:

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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