Tata Consultancy Services | Infrastructure Operations Manager | chennai

Job Role: Infrastructure Operations ManagerJob Location: ChennaiExp Range: 10Years to 12YearsDesired Competencies (Technical/Behavioral Competency):The primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organizations infrastructureThe role provides overall expertise in the infrastructure and integrated application operations functionsAbility to define, implement and enforce the organization s Configuration Management and Change Management policies and practicesMake recommendations and capacity planning to provide a steady, cost-effective infrastructure to meet the availability demands of the organizationParticipates in the discussion of applications performance and infrastructure outage incidents to provide solutionsCollaborate with all relevant IT resources to develop preventive measures and automated remediation of production issuesContribute to continual service improvement by challenging, reviewing, updating and where inexistent, creating, processes and procedures to drive operational excellenceCoordinate the implementation of IT infrastructure related projects and maintain operational readinessProject implementation metrics, activities, and team capacity planningPlan and implement upgrades needed to maintain service levelsEnsure that systems, processes, and methodologies are implementedReview progress, and direct changes in priorities, schedules, procedures to meet deadlinesMotivate staff by setting and achieving challenging goals; demonstrate persistence in overcoming obstaclesLead change management and risk management, identifying appropriate resources and developing schedules to ensure timely project completionSupport standards, business continuity, and disaster recoveryProvide excellent customer serviceDrive continuous improvement activityProvide input to strategy setting and decision-making processesMust Have Skills:Cross Functional experience (SD, SIAM & Work place)Excellent communication skillsIT transformation experience integrating infra & application AGG