Genpact | Collections Specialist | noida

ResponsibilitiesDaily allocation of incoming payments, knowledge in cash apps/invoice billing Payments are processed accurately and allocated on the sales ledger and banked.Reconciliations of payments received.First point of contact for queries within the team.Sales ledger queries and escalations are handled correctly and promptly through to appropriate resolution, e.g. customer payments located and entered on the sales ledger.A team player, capable of working together towards a common targetCommunication skills, both written and verbal.Revision of process documentationEnsure Key Metric's are met, and service is delivered to end users as expectedDaily usage of client's tools for the assigned activitiesQualifications we seek in you!Minimum Qualifications / SkillsProficient knowledge of computers, the Internet and office automation/Communication SkillsCommerce Graduate is appreciatedOTC exp or Customer Support Experience AGG