Guardian Life | Manager - Disability Claims | chennai

Job Description: Set, articulate and execute the role and processes of key support areas across the organization. Ensure consistency in all aspects of process and procedures. Coordinate consistent data reporting for key support area and ensure all reporting is accurate and timely.Manage and lead a staff in key operational support functions Deliver on operational goals as definedSkills and Knowledge:Strong knowledge of insurance domain specially US insurance.Strong knowledge of US Group Disability (STD/LTD) and Life ClaimsExcellent communication skills and stakeholder management skillsStrong knowledge and in-depth understanding of Quality & SLAs. Good to have six sigma green Belt certification Strong collaboration and interpersonal skills. Proven ability to implement change in a large organization and drive high engagement with teamProven ability to organize, prioritize, handle time constraints and manage shifting prioritiesExcellent analytical, decision making, problem solving and negotiation skillsHighly effective verbal and written communication skills (English)Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure customer service oriented organizationConfidence and skill to influence individuals at all levels of the organizationDemonstrated background of taking appropriate, calculated risks and working them to the advantage of the organizationKnowledge of business systems and their interfaces required.Shifts: 5 PM - 2 AM AGG