R1 RCM | Associate Director Quality Assurance | gurugram
Job details
Job Description - Associate Director - QualityR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.In this role you are required to:Lead a team of Quality Sr. Managers for multiple clients /location.In this role you are required to identify Process Improvement opportunities for all lines of businessesDrive Transaction Quality concepts and implement the best-in-class QA conceptsClient / Strategic Quality & related duties for the entire backend servicesContinuous Improvement, Business Excellence & connected activities like training and mentoring projectsSupport the Automation initiatives from a co-ordination & post implementation standpointManage portfolio of improvement / reengineering projects for the backend services including both Acute and PRCMLead opportunity identification across Backend through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, VSMs etc.Lead Capability building of the operations/support function teams in improvement methodologiesWork closely with Operations, training, Onshore counter parts in driving resultsMentor and lead improvement projectsGenerate business impact through Improvement initiatives.Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmapWell versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutionsAnalytical and structured individual with extensive experience in leading and mentoring high-impact projects and delivering large scale Transformation project.The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practicesDrive results within the team on delivery Quality outputSkills Required:Six Sigma Black Belt (preferred)understanding of Transaction Quality concepts like Sampling techniques, Scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality resultson experience on using 7 QC tools, variance studies, lean conceptsLocation: GurugramShift Timings: 6 pm to 3 am (WFO) AGG
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