Customer Service Representative - Prince Rupert

CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team.*Nature of Work*This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.*This position will work out of our Campbell River, BC office.**Principal Accountabilities*➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns➢Respond to email requests and inquires utilizing superior customer service and business writing skills➢Additional duties based on business needs*Required Education*➢Secondary School Diploma➢Post-Secondary studies are an asset*Qualifications and Experience*➢Minimum of one-year experience in a computerized environment➢Minimum one year of customer service experience➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.*Skills and Competencies*➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)➢Good communication skills (oral and written)➢Strong problem-solving skills➢Organized, attentive to detail➢Ability to work through stressful situations➢Ability to work individually and as part of a teamJob Types: Full-time, PermanentPay: From $25.28 per hourBenefits:* Casual dress* Company events* Dental care* Disability insurance* Employee assistance program* Extended health care* Life insurance* Paid time off* Vision care* Wellness programSchedule:* Day shiftApplication question(s):* Are you legally permitted to work in Canada?* Are you located in Prince Rupert, or looking to relocate? Please indicateEducation:* Secondary School (required)Experience:* customer service: 1 year (required)Work Location: In person