Associate Emerging Services Operations (Outsource)
Job details
Business Unit stc
Sector COMMERCIAL Location Bahrain - Manama
Contract Type Full Time
Closing Date 04-Dec-2025
Job Objective Performance management: Prepare and present management reports, highlighting key sales, claims, complaints and support metrics, trends and performance indicators. Analysis and support: Conduct gap analysis by listening to sales calls, mystery shopping, gathering findings and implementing initiatives such as incentives, campaigns, etc. to drive improvement. Complaint handling: Collaborate with call center, internal teams, and external teams to resolve customer queries, complaints, and disputes within SLAs. Training and development: Design and conduct training for internal and external sales and support teams and monitor the impact of such training. Qualification & Experience Bachelor’s degree in Marketing or any other relevant field. Minimum 3 years of overall experience in telecom sales and support or customer experience is required. The position will be hired through our outsourcing partner. About Application Process If you meet the criteria and you are enthusiastic about the role, we welcome your application. #J-18808-Ljbffr
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