Customer Support Associate
Full time
at Crest IT Consulting Pvt Ltd.
in
Online
Posted on December 4, 2024
Job details
This is a full-time remote role for a Customer Support Associate. The Customer Support Associate will be responsible for providing problem-management expertise and escalating issues when necessary. The ideal candidate will have hands-on experience with ticketing tools and be available to work varying shifts or rotational support. Experience Required:- 1 to 3 years. Responsibilities:
- Prior experience in application production support/Support Desk. Ideal to have worked in a client-facing role.
- Good incident and problem management experience, ensuring coordination between end users, field teams, and L1/L2 teams across partners.
- Escalate as per the escalation matrix.
- Work with cross-functional teams and external vendors as needed. Having good verbal and communication skills including emails etc.
- Should be able to work with SOPs for impact release and get the ticket resolved by concern teams.
- Willing to work as per shifts or rotational support as per client needs.
- Having know-how in a service desk or similar standard ticketing tools.
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