Job details
The F&B Store Manager is responsible for planning and executing the brand strategy, maintaining quality and authenticity, and overseeing daily operations. He/she directs daily operations in the kitchen, restaurant, and retail areas to ensure excellent customer service and store management. RESPONSIBILITIES
- Monitor and assess sales and market data to generate reports identifying growth opportunities. Remain informed of business and economic trends to apply effective market intelligence.
- Manage daily store operations to meet sales targets, covering front-end, back-end, and sales floor responsibilities. Uphold service standards and operational procedures in accordance with brand guidelines to deliver exceptional customer experiences.
- Adhere to the organization’s Health, Safety, and Environment (HS&E) policies, procedures, and instructions rigorously. Uphold stringent food safety standards and ensure full compliance with local laws and health and safety regulations.
- Contribute to the development and implementation of the brand strategy, setting short, medium, and long-term objectives, plans, and policies to foster business expansion.
- Support brand positioning and contribute to brand plans. Manage brand initiatives and organize promotions and events according to the marketing calendar.
- Evaluate brand performance by analyzing sales, profit/loss, margins, and costs. Forecast sales and recommend action plans for sales enhancement. Monitor budgets, variances, supplier payments, and cost control for efficiency.
- Oversee daily store operations by coordinating store displays to reflect the brand image and organizing stock room layouts for efficient inventory control and sales. Oversee food preparation to ensure the serving of high-quality items that conform to set brand standards.
- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Frequently adjusts approach to ensure customer needs are met and to improve service.
- Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Develops Talent: Develops people to meet both their career goals and the organization's goals.
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