Customer Service Specialist (Mandarin Support)

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients. Whatsapp : +601133526043 (Kesha) Position Customer Service Specialist (Mandarin, Work in Office) Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.
• Provide VIP services to major customers and maintain customer relationships

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

• Full-time, 5 days a week

• Basic RM3000 - RM3500
• Performance KPI (up to RM200 per month)

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

• Immediately