Customer Care Specialist-Istanbul

Responsibilities:

1. Respond to customer complaints via BYD portal, emails, and calls.
2. Escalate problems to the technical team or other members of the product team when necessary.
3. Update customer information in the company database.
4. Provide information about new and existing products and services.
5. Process sales and payments when required.
6. Perform administrative tasks as assigned by the supervisor.

1. Bachelor's degree or higher.
2. Excellent written and verbal communication skills in English and Turkish.
3. Strong cross-cultural communication skills and cross-functional coordination abilities.
4. Ability to work under pressure and meet strict deadlines in a dynamic environment.
5. New Energy Vehicle (NEV) technical background is preferred.

• Job in a fast-growing company and industry which represents sustainable technology;
• Performance and experience-based competitive remuneration;
• Team building events and employee learning opportunities.