Butler

Job Description Ensure guests receive prompt, courteous, pro-active and personalized serviceClean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipments, perishables, stationaryCheck the expiry dates of all perishables and practice optimum usage of resourcesLiaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlesslyMaintain appearance, discipline and efficiency at all timesEnsure that consumption of guest supplies is under controlPractice tactful up-selling of hotel products and facilitiesEnsure repeat guests are met and greeted on a daily basis and profiles are updatedEnsure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requestsEnsure good regular communication amongst the team and Resident Service ManagerTake regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks requiredAttend daily briefings and note information about guests and functions in the hotelFully understand the difference in guest levels (VIPs) and Room CategoriesEnsure the upkeep of all guest rooms and report any maintenance faults to SupervisorRespect guest privacy and do not discuss guests' private information with colleaguesEnsure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the sameReport any Lost and Found to the Supervisor and Housekeeping CoordinatorMaintain all reports and records and meet deadlinesProvide third service to guests by ensuring rooms are tidied up after guests leave roomsProvide prompt laundry service and shoe shine service, ensuring special preferences of guests are metCheck all items (amenities/ laundry etc.) before delivering them to the guestsOffer information about various hotel facilities and services to guestsDemonstrate discretion and courtesy when entering into the private space of guestsAdhere to OH&S policies and proceduresQualificationsGood organizational skillsGood level of engagement with guestsAbility to manage a multi-cultural workforceHigh level of integrity, enthusiasm, dedication and support for continuous improvementFlexible management style to meet challenge of a changing work environmentGood knowledge of the entire Housekeeping OperationsMust be a self-starter, coach & mentor who can inspire the team to perform their bestKnowledge of Opera Property Management System preferredPost Secondary educationGood Housekeeping and Guest Relations knowledgeMinimum 3 years experience in a similar capacity in a luxury hotel environment Additional Informationour commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS