Home India Mega Walk-in Drive @ 04.11.2024 | Customer Support Specialist

Home India Mega Walk-in Drive @ 04.11.2024 | Customer Support Specialist

Mega Walk-in Drive @ 04.11.2024 | Customer Support Specialist

Full time at HCLTech in India
Posted on November 30, 2024

Job details

Hi, If below JD matches your experience and you are looking out for change kindly share your updated CV to e.subhashini@hcltech.com Skill set: Experienced Customer Service desk representative in a technical program. Troubleshooting with web development background and (preferably) or previous experience handling support for Ads Responsibilities: ● Provide email and chat support for consulted tickets or hand-offs from other ● Respond to Customer support queries in accordance with training, standards, frameworks and policies, including providing diagnosis, resolution ● Creating and optimizing multiple Ads accounts at scale ● Use techniques like regression, classification, time series analysis, and anomaly detection to predict outcomes or identify patterns. ● Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels ● Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLA’s Preferable Qualification: Any Graduate. Experience: 2 Years Min. Walk-in Details: Date: 4th Nov 2024. Time: 10 .00am to 2.30pm. walk in Venue: HCLTech, Elcot SEZ Campus Tower 5,Sholinganallur Chennai. Work location Hyderabad HR : Vinoth Kumar S Document to be carried: 1. Resume / CV 2. Aadhar / ID Proof. 3. Vaccination certificate. Regards Subhashini

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