Digital Delivery Manager - Qatar Airways

Full time at a Laimoon Verified Company in Qatar

Posted on November 30, 2024

Job details

About The RoleThe air cargo industry is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world's largest global air cargo carrier, Qatar Airways Cargo is leading this change.To support our vision, we are looking for talents - the bold, the imaginative, and the change-makers. All of whom will support Qatar Airways Cargo's position as a true leader in the air freight industry. If you want to make an impact, to grow your experience, and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo's Customer Experience Team in Doha as a Digital Delivery Manager.You will be responsible for the management of important milestones and activities that come with various QR Cargo Digitalization program(s) by working towards a more focused, successful, and timely delivery of projects. Also, responsible for taking forward and assuming accountability for new and upcoming customer digital initiatives while ongoing implementations are in place. Collaborate with other departments and teams to track, manage, report on, and ensure successful delivery and success of the various digital initiatives in Cargo.We need you to share your passion, skills, and fresh ideas, this includes:Implement various digital initiatives with internal/external partners, including customers to achieve process innovation, improve customer experience, and complement overall digital strategy.Develop project plans and lead activities at HO level for the project portfolio to promote enablement within the QR network, continually improve processes in scope, and ensure business resilience.Ensure high business digitalization rate for QR Cargo through automation and by measuring through various reporting tools the conversion of manual processes into electronic and ensuring network and customer compliance thereof.Advocate for key system enhancements gathered from customer and network feedback and proposing/leading business process improvements.Establish accountability to the project portfolio and securing sponsorship and funding for projects through business case justifications presented to executive leadership.Liaise with cross-functional technical, sales, and other HO/regional teams and provide appropriate cost-effective digital solutions for projects in QR.Take ownership to ensure successful end-to-end delivery of digital projects, including hands-on involvement and overseeing all phases of the project (ideation, experience design, requirements, design, development, delivery, and change management).Be a digital champion in the company - always finding creative ways to help improve processes using digital technologies, understand end users, and drive adoption for the digital solution ecosystem in QR.Interact with stakeholders across the network and external customers on specific project requirements and gain support for programs implemented.Review and implement relevant SOPs, processes, and procedures for programs implemented to establish accountability and improve compliance.Develop content and awareness materials for distribution to Qatar Airways Cargo network and external customers in relation to digital initiatives.QualificationsAbout youBachelor's Degree or equivalent with a minimum of 6 years job-related experience.Experience in digital transformation, Digital Product Management, project management tools and platforms.Experience in Cargo / Logistic Operations Management, Digital Transformation in Airline and Supply Chain, Online Product Distribution, MIS, e-Commerce and relevant fields.Experience in strategic Project Management, key customer interactions, network stakeholder relationship management, revenue and cost analysis, business process analysis, mapping and documentation, system implementation and development, and data analysis.Experience in leading cross-functional teams (technical and business) to deliver digital solutions in an agile delivery environment.Fluency in written and spoken English.Strong analytical thinking and advanced problem-solving capabilities.Strong mentoring and coaching skills.Advanced MS Excel, PowerPoint, Visio, JIRA, ADO, and Tableau.Good understanding of air cargo operational processes and business systems.Previous working experience in Salesforce based solutions is a strong plus.About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.How to applyIf you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

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Digital Delivery Manager - Qatar Airways

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