Account Manager - Sydney (NSW)
Job details
Job type Permanent, Full-Time - Hybrid / Remote Pay Range $85,000 - $120,000 a year Location Sydney, NSW, Australia The Account Manager is responsible for establishing customer relationships, developing long-term and positive customer experiences, managing accounts, and connecting with key business executives and stakeholders. Account Manager operates as the lead point of contact between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs. Key duties and responsibilities
- Operate as the lead point of contact for all matters specific to the customers.
- Maintain strong and long-lasting customer relationships with overall customer satisfaction with products and services.
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Implement sales strategies and work with Sales Manager and senior management to implement sales plans.
- Plans and supports sales team members.
- Maintain customer contact during and after the sales process to pre-empt any issues and identify further opportunities.
- Support the training and mentoring of team members to keep the services and skills stay up-to-date while maintaining an awareness of the development in the industry.
- Bachelor's / Master's degree in Business, Marketing, IT or relevant field, with at least 3-5 years prior experience as account management or sales representative.
- Demonstrate excellent and effective communication, presentation, and negotiation skills with a growing sales focus.
- Acquire substantial knowledge of CRM software and Microsoft Office Suite, with moderate IT skills and computer literacy.
- Demonstrate ability of relationship management skills and strategic and problem-solving skills.
- Demonstrate a wide breadth of knowledge across the industry and the ability to apply relevant business and sales knowledge when necessary.
- Demonstrate clear leadership and ability to facilitate collaboration between stakeholders, customers, and team members.
- Contribution to the security culture of DiGiCOR by being able to assess and evaluate risks while ensuring security is appropriately addressed within the area of self and others.
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