Customer Support Representative

Job Description

1. Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on property transactions.
2. Handle inbound and outbound calls and emails professionally and efficiently, addressing client concerns and providing accurate information.
3. Assist with paperwork, documentation, and data entry related to property transactions, ensuring accuracy and compliance with legal and regulatory requirements.
4. Build and maintain strong relationships with clients, fostering trust and confidence in our services and expertise.
5. Proactively identify and resolve client issues and concerns, escalating complex matters to the appropriate team members when necessary.
6. Stay informed about local real estate market trends, property listings, and industry developments to provide relevant and up-to-date information to clients.
7. Gather feedback from clients about their experiences with our services, identifying areas for improvement and opportunities for enhancing customer satisfaction.
8. Adhere to company policies, procedures, and standards of conduct, maintaining professionalism and confidentiality at all times.

Job Requirements

• Previous experience in customer service, preferably in the real estate industry or a related field.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities effectively.
• Proficiency in MS Office and CRM software, with the ability to learn new systems quickly.
• Attention to detail and accuracy in documentation and data entry.
• A proactive and customer-focused mindset, with a genuine desire to help clients achieve their real estate goals.
• Knowledge of local real estate market trends and regulations is a plus.
• Male only