Spa Recreation Manager

Responsibilities: The Spa and Recreation Manager acts as a coach and works with the massage therapists estheticians spa concierge spa reception and recreation colleagues. The Manager works in a team manner with other leads and Spa Management to ensure that the highest levels of services are performed in conjunction with a smooth spa and recreation operation. He or she must be highly knowledgeable about the local area and spa/well industry. Responsibilities

• The capacity to oversee the finances of a spa and recreation center while demonstrating expertise in yield management utilization forecasting budgeting menu management and retail management.
• The capacity to establish both immediate and longterm objectives.
• The capacity to oversee and reprimand employees as needed while conducting performance reviews.
• The capacity to uphold and convey a solid guest service ethos.
• The capacity to reaffirm quality standards via daily feedback standard testing and any other required methods.
• The capacity to assess how wellmaintained the spa/recreation areas and personnel appear as well as to assist with action plans as needed.
• The capacity to plan a sizable workforce and finish payroll records in compliance with predetermined spending limits.
• The opportunity to take part in routine staff meetings to update staff members on hotel regulations and as well as ways to increase sales and service.
• The ability to effectively work with other departments within the hotel.
• The ability to utilize all computer systems relevant to the department.
• The ability to effectively integrate the Spa and Recreation with the Hotel operations whenever possible and in accordance to the direction of Spa or Recreation trends.
• The ability to market our Spa and Recreation facilities as worldrenowned generating positive P.R. and awards in publications.
• The ability to conduct interviews with news and magazine media as well as appearing and speaking in television interviews.
• The ability to utilize a high degree of Spa product knowledge to develop indigenous and specialized treatments and wellness programming that will distinguish our Spa from the competition.
• The ability to order and maintain inventories for all operational and retail supplies.
• The ability to train staff in effective Sales techniques to build treatment and retail revenues.
• The ability to maintain compliance as per municipality rules and regulations.
• The ability to resolve all serious guest interactions in a professional and capable manner.
• The ability to be cross trained in all functions of the Spa where appropriate.
• The ability to perform other tasks or projects.
• The ability to oversee our retail program and recommend additional products based on Spa trends.
• The ability to recruit interview and select certified therapists spa coordinators fitness instructors and attendants with an eye for appropriate credentials and training.
• The ability to assist the Spa and Recreation in the development of all technical fitness health education and children programs.
• The ability to assist the Spa and Recreation in giving guidelines direction and monitoring for the development and effectiveness of the exercise classes and spa programming.
• The ability to oversee fitness equipment maintenance.
• The ability to monitor the quality and timeliness of all communication generated by the Recreation/Fitness Department including inhouse collateral promotions mailings and bulletin boards.
• The ability to monitor operating supply funds for the Recreation/Fitness Department and generate necessary purchase requisitions.
• The ability to monitor the housekeeping standards and mechanical effectiveness of all facilities report deficiencies as they occur and followup.
• The ability to establish treatment protocols for cutting edge spa treatments and massage therapies conducting professional training and compliance in 5star standards.
• The ability to be certified in CPR (Cardio Pulmonary Resuscitation)
• Will serve in the role of Spa and Recreation when necessary to ensure adequate manager coverage.
• Spa Procedure Manual and ensure compliance of licensed Therapist
• Develop Spas Marketing Strategy and ensure a consistent image is being portrayed.
• Be proactive in developing publicity opportunities and effectively dealing with media.
• Maintain and update all necessary internal and external signage.
• Create ongoing inhouse promotions and activities to stimulate sales staff and customers.
• Guide business decisions by staying on top of Spa industry trends.
• Maintain a strong menu of services with both exceptional artistic and aesthetic value.
• Ensure the Spa is always staged for maximum buyer impact.
• Develop a Recruitment Kit for effective recruiting screening interviewing and hiring.
• Develop Value Packed Proposals and maintain internal staff retention programs.
• Implement ongoing skills training to ensure service standards are being upheld.
• Develop and monitor Job Descriptions and Staff Goals Planning.
• Create and maintain Staff Contracts ensuring accuracy and compliance.
• Perform Staff Evaluation Reports with proposed action plans.
• Effectively administer and monitor Staff Scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity warmth and fun for colleagues and guests.

• Training and credentials to include degree or appropriate equivalent in one of the following areas of study Hotel/Hospitality Management Spa management or Exercise Physiology.
• 35 years Spa Management experience.
• Reading writing and oral proficiency in the English language.
• Great guest service skills.
• High school graduate minimum and prefer college graduate.
• Willing to learn specific services offered at the Spa when training is provided by the Spa.
• Ability to teach specific services offered at the Spa and a variety of techniques.
• Personable and interested in health and wellness field.
• Must possess good communication skills (both written and verbal) with guests and staff. Ensure that the guests feel comfortable during treatment.
• Requires high energy passion and drive.
• Aggressive outgoing and self motivating individual with a pleasant personality.
• Solid understanding of communication channels used on both the trade and consumer sides.
• Must demonstrate strong verbal and written communication skills with excellent attention to detail.
• Ability to write professional proposals and customer correspondence.
• Ability to deal well with stress an difficult situations where desired results and outcomes must be achieved.
• Ability to make decisions in a quick and competent manner.
• Responsible for taking independent action developing strategies and making quick decisions in a proactive and competent manner. Decisions may often be guided by broad objectives and goals.
• Broad understanding of the hotel function and Sales function as well as other hotel developments.
• Strong management organizational and presentation skills required.

• Training and credentials to include degree or appropriate equivalent in one of the following areas of study Hotel/Hospitality Management Spa management or Exercise Physiology.
• 35 years Spa Management experience.
• Reading writing and oral proficiency in the English language.
• Great guest service skills.
• High school graduate minimum and prefer college graduate.
• Willing to learn specific services offered at the Spa when training is provided by the Spa.
• Ability to teach specific services offered at the Spa and a variety of techniques.
• Personable and interested in health and wellness field.
• Must possess good communication skills (both written and verbal) with guests and staff. Ensure that the guests feel comfortable during treatment.
• Requires high energy passion and drive.
• Aggressive outgoing and self motivating individual with a pleasant personality.
• Solid understanding of communication channels used on both the trade and consumer sides.
• Must demonstrate strong verbal and written communication skills with excellent attention to detail.
• Ability to write professional proposals and customer correspondence.
• Ability to deal well with stress an difficult situations where desired results and outcomes must be achieved.
• Ability to make decisions in a quick and competent manner.
• Responsible for taking independent action developing strategies and making quick decisions in a proactive and competent manner. Decisions may often be guided by broad objectives and goals.
• Broad understanding of the hotel function and Sales function as well as other hotel developments.
• Strong management organizational and presentation skills required.