Facilities Executive - Soft Service

Overview: The Facility Executive - Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive will ensure that these services are delivered in line with the organization's standards and client requirements. Key Responsibilities: Housekeeping Management: Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility. Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities. Inspect premises for cleanliness and orderliness; resolve issues in a timely manner. Security Management: Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure. Regularly review security measures, conduct audits, and improve protocols as necessary. Address and resolve security-related incidents or concerns. Pest Control: Schedule regular pest control services and ensure compliance with health and safety regulations. Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations. Waste Management: Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines. Implement waste reduction and recycling initiatives where possible. Vendor Management: Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping. Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements). Coordinate contract renewals and negotiate with vendors for cost-effective services. Budget Management: Assist in preparing and managing the budget for soft services. Monitor expenses, ensuring efficient use of resources and cost optimization. Customer Service: Respond to any soft services-related complaints or requests from internal staff or clients. Ensure timely resolution of issues and maintain high levels of satisfaction. Compliance with SLA Metrics Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc. Regular reporting and documentation of SLA adherence. Resource Management Ensure appropriate staffing and resource allocation to meet the demands of the SLA. Monitor workforce performance and resource efficiency in relation to service delivery   Reporting: Generate and submit regular reports on soft service operations, including performance metrics, issues, and solutions. Track inventory and ensure adequate stock of cleaning supplies, consumables, and other necessary items.Qualifications and Skills: Education: Bachelor's degree in Facility Management, Hotel Management, or a related field. Experience: 2-3 years of experience in facilities management, specifically soft services. Prior experience in managing housekeeping, security, and other non-technical services.  About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for enterprises, democratizing investments in Bengaluru. With BHIVE Workspace's extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Properties' expertise in investment, the group redefines commercial real estate and financial services. BHIVE Workspace offers a collaborative ecosystem with over 27+ properties, 46,000 seats and spread across 1.8 million sq. ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes. To know more about the BHIVE GROUP, visit - www.bhive.groupBHIVE's Mission: The BHIVE Group's mission is to be amongst the most loved and admired real estate companies of India by 2033BHIVE's Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind.Why Choose BHIVE:Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package, including performance-based awards, competitive compensation, health benefits, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members.Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer - By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.Growth: BHIVE invests in employee development, providing opportunities for professional advancement.Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.Employee Referral Policy: 5Category: Referral CategoryIf you refer a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com/employee-referral/If you are someone who wants to join BHIVE to collaborate, Cowin and Cowork and would like to be part of this dynamic work culture, then we invite you to embark on a rewarding journey with us.   PRB