Job details
Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. What's in it for you? Immense exposure and learning Excellent career growth Company of highly passionate leaders and mentors Ability to build things from scratch Know more about MGS: Job Description & Key Responsibilities 1. Provide technical support for G-Base Software (Main frame) and PEGA system 2. Assist end users with software and hardware issues 3. Troubleshoot and resolve technical problems 4. Ensure systems are running efficiently 5. Document and track support tickets Qualification/Skill requirements 1. 3-5 years of experience in Help Desk Support 2. Experience with G-Base Software (Main frame) and PEGA system will be added advantage 3. Proficiency in Business English 4. Knowledge of MS Office applications (Word, Excel, Access, etc)5. Qualification: Graduate in computer science What we offer. Working on many domestic and international projects Wide range of possibilities to gain both technical and soft skills as well as profess
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A business may believe that it is doing well through increasing sales and profits, but its customer satisfaction statistics may tell a story of unrealised potential. If your customer satisfaction ratings are not in the higher bracket, your bottom line is not as healthy as it might be.<br /> <br /> This course shows that customer care is an integral factor in business success and provides the teaching to help your employees effectively interact with customers, with the highest levels of service and care.<br /> <br /> Better standards of customer care result in great customer satisfaction, which, in turn, results in customer loyalty, reputation enhancement and increased profits.<br /> <br /> The course also covers the analysis and metrics of customer satisfaction, so it is suitable not only for team leaders and managers of customer-facing staff but also data analysts, work study staff and senior managers, who need to set or understand the customer satisfaction picture for the business.<br /> What's Covered in the Course?<br /> Team members will cover the following topics in this course:<br /> <ul class="learn-mod"><br /> <li>Why good customer service is so valuable and beneficial, both for the customer and the business;</li><br /> <li>How to improve customer service, using feedback from customers in an effective way;</li><br /> <li>How to measure customer loyalty in a tangible way, so that it can be utilised to boost the business;</li><br /> <li>How to analyse and improve the current customer service processes and techniques, for the benefit of both the customers and the business;</li><br /> <li>Why the quality of customer care plays a big role in the customer's impression and experience of the business and how to achieve a high quality service;</li><br /> <li>How to handle customer service problems effectively and with a positive resolution for everyone involved;</li><br /> <li>Ways in which to consistently develop and enhance the customer service process;</li><br /> <li>Why a customer care framework is dependent upon feedback and monitoring of systems and processes;</li><br /> <li>What service level agreements are and how to develop them, so that they work for both the customer and the business.</li><br /> </ul><br /> What are the Benefits of the Course?<br /> This course has key benefits for staff who are involved in setting customer service processes and procedures, as follows:<br /> <ul class="learn-benefit"><br /> <li>How to build, implement and manage a customer satisfaction framework;</li><br /> <li>The effective measurement of customer satisfaction;</li><br /> <li>Teaching staff about the identification of improvements in customer service processes and procedures;</li><br /> <li>It is taught in modules, can be studied flexibly and is available online, accessible by any device with an internet connection;</li><br /> <li>Full online support.</li><br /> </ul></p>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => null, 'eligibility' => 'There are no formal requirements to take up the course, anyone who is interested in the topic and/or would like to gain more knowledge and stand out to make up your career that you are passionate of.', 'school' => 'Online Courses Learning', 'keywords' => 'Managing and Improving Customer Service Process ', 'location' => 'Online', 'duration' => 'Upto 8 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '50% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44808895', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Help Desk Specialist', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Mizuho Global Services India Pvt. Ltd. </p><p></p><p> Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. </p><p></p><p> At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. </p><p></p><p> What's in it for you?</p><p></p><p> Immense exposure and learning </p><p> Excellent career growth </p><p> Company of highly passionate leaders and mentors </p><p> Ability to build things from scratch </p><p></p><p> Know more about MGS: </p><p></p><p></p><p></p><p><b> Job Description & Key Responsibilities </b></p><p></p><p>1. Provide technical support for G-Base Software (Main frame) and PEGA system </p><p></p><p>2. Assist end users with software and hardware issues </p><p></p><p>3. Troubleshoot and resolve technical problems </p><p></p><p>4. Ensure systems are running efficiently </p><p></p><p>5. Document and track support tickets </p><p></p><p><b> Qualification/Skill requirements </b></p><p></p><p>1. 3-5 years of experience in Help Desk Support </p><p></p><p>2. Experience with G-Base Software (Main frame) and PEGA system will be added advantage </p><p></p><p>3. Proficiency in Business English </p><p></p><p>4. Knowledge of MS Office applications (Word, Excel, Access, etc)</p><p></p><p>5. Qualification: Graduate in computer science </p><p></p><p> What we offer. </p><p></p><p> Working on many domestic and international projects </p><p></p><p> Wide range of possibilities to gain both technical and soft skills as well as profess </p><p></p>', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '602963', 'company_name' => 'Mizuho', 'external_apply_url' => 'https://in.jooble.org/external/4272234956510109261?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_in&extra_ars_request_id=d41e28039bfbeebe0777ae68520802f8', 'external_short_url' => '4272234956510109261', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-11-27 12:42:28', 'published' => '2024-11-27 12:42:28', 'closed_time' => null, 'updated' => '2024-11-27 12:42:28', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ), 'Company' => array( 'id' => '602963', 'name' => 'Mizuho', 'website' => 'http://www.mizuhobank.com', 'verified' => '0', 'photo' => 'Mizuho_Bank_2a9dcf40-f20e-11e9-88c1-5b0f068de9e4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Help ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '31346', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Help ' $renderSchema = 'yes' $title_for_layout = 'Help Desk Specialist jobs in Mizuho in Online.' $page_description = 'Apply to Help Desk Specialist jobs in Mizuho in Online.Find similar vacancies, jobs and salary information in Online.' $locationForTitle = 'Online' $currentJobCity = array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '28987', 'title' => 'Mizuho', 'slug' => 'mizuho', 'description' => 'Mizuho Bank, Ltd. 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Help Desk Specialist at Mizuho. Please apply or share https://jobs.laimoon.com/jobs/externalview/44808895' $emailText = 'Hiring now! Help Desk Specialist at Mizuho. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44808895' $sCompanyName = false $csaSearchKey = 'Help Desk Specialist' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Mizuho'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Mizuho
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