Team Leader: Fraud
Job details
Our client has an opportunity available for a Team Leader in the Fraud department.Requirements:MatricRecent successful Team Leader experience in a financial services environment- essential.Experience in coaching and mentoring team members- essential.Experience of fraud in financial services would be advantageous. Responsibilities:Minimize Fraud losses in line with target range.Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.Ensure productivity is optimized through hands-on management of their team and introduction of best practices.Ensure that all staff are trained and skilled in all areas of fraud risk management.Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.Handle Internal and external customer services - compliments, complaints.Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.Ensure company policies and procedures are communicate to the team.Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
