Senior Customer Service Representative- Dutch Speaking- Part-time

Job Title: Senior Customer Service Representative - Dutch Speaking - Part-time About Us: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. In Hungary, we operate bp's Global Business Services organization, which is an integrated part of bp. Our people are working to help meet the world's need for more energy while lowering carbon emissions. Join our team and develop your career in an encouraging, forward-thinking environment! In this role, you will:

• Manage customer requests and queries
• Log, assign, and track progress of complaints & claims from receipt to completion
• Interact with customers and stakeholders in a professional, friendly, and efficient manner
• Coordinate the allocated portfolio (key customers)'s queries end-to-end
• Maintain our reputation with a professional and helpful attitude towards our customers
• Be the face and voice of one of the largest global energy companies

What You Will Need to Be Successful:

• Good level (at least B2) of Dutch and English
• At least 1 year of relevant experience in the field of Customer Service or in SSC environment
• Customer-oriented approach
• Flexible, motivated personality

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days/week, based on team agreement
• Opportunity to build a long-term career path and develop your skills with a wide range of learning options
• Family-friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

Travel Requirement: No travel is expected with this role. Relocation Assistance: Relocation may be negotiable for this role. Remote Type: This position is a hybrid of office/remote working. Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. #J-18808-Ljbffr