IT Support Engineer
Full time
at Lucid Support Services Ltd
in
Online
Posted on November 26, 2024
Job details
IT Support Engineer – Bournemouth – 3 Months – Inside IR35 Job description
- Provide effective IT support to all clients both onsite and remotely.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Supporting and maintaining Microsoft 365 (Including Azure AD and Intune)
- Monitor and maintain computer systems and networks.
- Liaise with clients and third parties to help with system set ups and resolve issues
- Install and configure client laptops, desktops and servers.
- Ensure customer documentation and process guides are regularly updated as required.
- Support the roll-out of new applications and operating systems.
- Ensuring that appropriate customer communication and ongoing updates are provided for the lifespan of any issue or request.
- Work continuously on a task until completion (or refer to third parties or senior team if appropriate).
- Ensure that support tickets are raised and categorised correctly.
- Rapidly establish a good working relationship with clients and colleagues.
- Gain a good understanding within our PSA, RMM system and internal processes quickly.
- Undertaking small to medium sized IT projects as instructed by the Service Desk Team Leader.
- 2+ years working in a technical service desk
- The ability to communicate confidently and clearly to customers both face to face and over the telephone.
- Sound understanding and support experience of Microsoft Office 365, Windows Server 2012-2022, Active Directory, Windows 10/11.
- Experience with Microsoft Cloud systems / Migrations
- Existing Microsoft certifications (or working towards)
- Willingness to travel as required to client sites for the purpose of onsite support using Company Van.
- Experience of Hyper-V, VMWare, SAN, NAS.
- Strong working knowledge of Server and Workstation systems.
- Experience of Firewall and Network Security Technologies
- Strong understanding TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.
- Experience of VoIP telephony systems
- Automation and Scripting using PowerShell.
- Monday to Friday - 8:30am to 5pm
- Full Driving Licence is ideal
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