Delivery Manager
Job details
At BoolMind, we’re dedicated to redefining service delivery with a commitment to excellence and customer-centric solutions. Our mission? To surpass expectations and ensure our clients receive the very best. We’re seeking a dynamic and skilled Service Delivery Manager to join our team and make a significant impact on our service operations. Ready to shape the future with us? Read on! What You'll Do: Drive Service Delivery Excellence: Oversee every facet of service delivery processes and ensure they’re executed flawlessly. Achieve and exceed customer satisfaction by delivering top-notch service. Uphold and surpass service level agreements (SLAs) and operational level agreements (OLAs). Build Strong Client Relationships: Cultivate and maintain strong, trusting relationships with clients. Address and resolve client concerns with professionalism and efficiency. Identify opportunities for cross-selling, upselling, and repeat sales to foster long-term partnerships. Lead and Collaborate: Lead and inspire your service delivery teams to achieve excellence. Work seamlessly with cross-functional teams to ensure service delivery aligns with business goals. Initiate and drive continuous improvement efforts to elevate service quality. Leverage Technical Expertise: Utilize your knowledge of MERN Stack (MongoDB, Express.js, React, Node.js) and AWS Cloud. Partner with technical teams to ensure that service delivery meets both client and business requirements. Monitor Financial Performance: Oversee service delivery budgets and track key performance indicators (KPIs) to drive profitability and efficiency. Qualifications: Bachelor’s degree in Business, Computer Science, or a related field. 8+ years of experience in Service Delivery Management, with a preference for backgrounds in Point of Sales, ECommerce, Media Advertisement, or similar sectors. Deep understanding of global Service Delivery Management best practices. Exceptional communication skills to engage and collaborate effectively with clients and teams. #J-18808-Ljbffr
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