Spa Receptionist

Job Description • Handle guests questions and concerns professionally and courteously. • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. • Carry out spa consultations with guests and members, giving personalized advice and promoting facilities, treatments, and products. • Responsible for pre and post treatment advice for clients when booking appointments. • Schedule bookings for the members and guests to the required standard. • Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the system. • Ensure that all spa reception areas are maintained to high standards of cleanliness. • Ensure that all equipment is serviced as part of a preventative maintenance program. • Responsible for processing bill payments and receipts. • Be an example to the staff of personalized service, positive attitude, and professionalism. • Assist during spa promotions and events. • Ensure all displays are changed regularly. • Properly open and close the spa each day according to Standard Operating Procedures. • Utilize spa computers with skill and proficiency. • Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available. • Maintain a clean, safe, fully stocked, and well-organized work area. • Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time. • Maintain a positive attitude and contribute toward a quality work environment. • Regularly attend, participate in, and support training and staff meetings for the spa. • Assist in all areas of spa operation as requested by management. Desired Candidate Profile Qualifications • Arabic speaking candidates. • Strong admin skills (MS Office, Opera, telephone etiquette)• Organized, responsible, guest-oriented • Minimum 2 years' experience in 5* hotel spa • Strong verbal and written communication skills in English • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork Company Industry

• Hotels
• Hospitality

• Secretary
• Front Office
• Personal Assistant (PA)