Team Leader MIS
Job details
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our website Job location : Mumbai Position :Team Leader-WFM MIS Division : BPO, Experience : WFM Reporting Shift-UK Mode-Work from Office
- Work closely with project sponsor, cross-functional teams and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Work with other program managers to identify risks and opportunities across multiple projects within the department and transform data-led knowledge into specific strategic plans
- Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
- WFM expereince is mandatory
- Advance Excel expert
- Experience with Advance excel
- Experience in creating dashboard
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