Job details
Customer Loyalty Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Loyalty Advisor! Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. What you'll do:
From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor What you'll bring:
What we offer:
The Benefits: At Sky Ireland, we offer our employees an extensive list of benefits, including:
Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where you'll work! You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company','alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',border=>"0"$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ), 'currentLocation' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' => true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '31646', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '44793792', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Contact Centre Sales Consultant.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Loyalty Advisor - Office hours Monday to Friday only! <p></p><b> Join Sky Ireland as a Customer Loyalty Advisor! </b><p></p> Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! <p></p> At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. <p></p> We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. <p></p> Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. <p></p><b> What you'll do: </b><ul> <li> Manage inbound calls from existing customers considering the cancellation of their subscriptions, ensuring each interaction is positive and supportive. </li> <li> Contribute to business success through daily, weekly, and monthly KPI performance. </li> <li> Support our customer base by providing individualised package options to suit their needs and provide insights to support customer retention trends by identifying the reasons for demand. </li> <li> Be available to support our customers Monday to Friday between the hours of 8.45am - 5:15pm </li></ul> From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor <p></p><b> What you'll bring: </b><ul> <li> Must be results-oriented and thrive in a high-energy environment </li> <li> Strong communication and interpersonal skills. </li> <li> Proficient in problem-solving and conflict resolution, with a focus on customer satisfaction. </li> <li> Strong team player with a proactive attitude and ability to adapt to changing situations. A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <p></p><b> Where you'll work! </b><br> You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <p></p> When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. <b> Find out more about Sky Ireland here: </b> <p></p><b> Why wait? </b><p></p> Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. <p></p> To find out more about working with us, search <b> #LifeAtSky </b> on social media. <b> A job you love to talk about. </b><p></p> Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. <p></p></b>', 'course_qualifications' => null, 'global_location_id' => '104', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '132469', 'company_name' => 'Sky', 'external_apply_url' => 'https://ie.jooble.org/external/-1943380062585250414?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=84acccfb374561bc24a919a79a36ebd0', 'external_short_url' => '1943380062585250414', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-11-24 12:41:14', 'published' => '2024-11-24 12:41:14', 'closed_time' => null, 'updated' => '2024-11-24 12:41:14', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '104', 'display_name' => 'Ireland', 'name_ar' => null, 'country_id' => '98', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '132469', 'name' => 'Sky', 'website' => 'http://careers.sky.com/', 'verified' => '0', 'photo' => 'Sky_e68b6a60-f6a3-11ea-a624-a7dff944edb3.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Contact ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '31646', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Contact ', 'renderSchema' => 'yes', 'title_for_layout' => 'Contact Centre Sales Consultant. jobs in Sky in Ireland.', 'page_description' => 'Apply to Contact Centre Sales Consultant. jobs in Sky in Ireland.Find similar vacancies, jobs and salary information in Ireland.', 'locationForTitle' => 'Ireland', 'currentJobCity' => array( 'id' => '104', 'display_name' => 'Ireland', 'name_ar' => null, 'country_id' => '98', 'Country' => array( 'name' => 'Ireland', 'id' => '98', 'slug' => 'ireland', 'code' => 'IE' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '72799', 'title' => 'Sky', 'slug' => 'sky-3', 'description' => 'There’s plenty to talk about when working at Sky. Bumping into TV presenters. A different lunch menu every day. The content. The products. Time out to focus on career development. Only at Sky. See for yourself. ', 'meta_title' => 'Jobs from Sky', 'meta_description' => 'Jobs from Sky', 'meta_keywords' => 'Jobs from Sky', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '72781', 'company_page_id' => '72799', 'title' => 'Sky', 'slug' => 'sky-3', 'summary' => null, 'description' => 'There’s plenty to talk about when working at Sky. Bumping into TV presenters. A different lunch menu every day. The content. The products. Time out to focus on career development. Only at Sky. See for yourself. ', 'meta_title' => 'Jobs from Sky', 'meta_description' => 'Jobs from Sky', 'meta_keywords' => 'Jobs from Sky', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ), 'location' => 'Ireland', 'breadCrumbs' => array( 'Job Details' => '' ), 'relCourseBanner' => array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ), 'published' => '2024-11-24 12:41:14', 'daysleft' => (float) 23, 'isLoggedIn' => false, 'facebookSession' => null, 'fbConfig' => array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ), 'linkedInConfig' => array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ), 'criticalCSSes' => array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ), 'basicProfileIncomplete' => true ) $uaPopup = '' $Urls = array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ) $availLocations = array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ) $currentLocation = array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ) $cityLists = array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = true $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '31646', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = '' $langUrl = 'https://jobs.laimoon.com/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'en' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '132723', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '10032', 'title' => 'Customer Service Diploma Level 3', 'external_link' => 'https://www.libm.co.uk/course/customer-service-diploma-level-3/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 12 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'London Institute of Business & Management ', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '13', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '17', 'nondiscounted_base_price' => '170', 'currency' => 'GBP', 'discount' => '', 'free_trial_text' => '', 'laimoon_offer' => '0', 'summary' => 'If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.<br /> <br /> Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.<br /> <br /> This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.<br /> <br /> In short, customer service diploma level 3 course can be notably useful to learn excellent customer service skills on a basic to advanced level.<br /> <br /> <strong>Key features of the customer service diploma level 3 course:</strong> <ul> <li>Lifetime access to the customer service diploma level 3 course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognised qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br /> <strong>Who is this customer service diploma level 3 course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. Understanding Customer Service</strong><br /> <br /> Understanding Customer Service<br /> Identifying Customer Expectations<br /> Providing Excellent Customer Service<br /> <br /> <strong>2. Focusing on the Customer</strong><br /> <br /> Focusing on the Customer<br /> <br /> <strong>3. Customer Service and the Telephone</strong><br /> <br /> Customer Service and the Telephone<br /> <br /> <strong>4. Handling Complaints</strong><br /> <br /> Handling Complaints<br /> <br /> <strong>5. Enduring Stress</strong><br /> <br /> Enduring Stress<br /> <br /> <strong>6. Business Communication</strong><br /> <br /> Identifying Basic Communication Techniques<br /> Formal and Informal Communication<br /> <br /> <strong>7. Verbal and Non-verbal Communication</strong><br /> <br /> Describing Verbal and Non-verbal Communication<br /> Understanding Body Language<br /> Making Effective Presentations<br /> Fundamentals of Productive Meetings<br /> <br /> <strong>8. Written Communication</strong><br /> <br /> Written Communication<br /> <br /> <strong>9. Electronic Communication</strong><br /> <br /> Electronic Communication<br /> <br /> <strong>10. Communicating with Graphics</strong><br /> <br /> Creating Graphics for Business Communication<br /> Communicating Static Information<br /> Communicating Dynamic Information<br /> <br /> <strong>11. Effectively Working for Your Boss</strong><br /> <br /> Representing Your Boss<br /> Communicating Your Boss's Decisions<br /> Supporting Your Boss and Colleagues<br /> Building a Partnership with Your Boss<br /> <br /> <strong>12. Identifying Goals</strong><br /> <br /> Identifying Goals <br /> <br /> <strong>13. Effective Energy Distribution</strong><br /> <br /> Energy Distribution <br /> Time Logs<br /> <br /> <strong>14. Working with Your Personal Style</strong><br /> <br /> Personal World View<br /> Strengths <br /> <br /> <strong>15. Building Your Toolbox</strong><br /> <br /> A Building Your Toolbox<br /> <br /> <strong>16. Establishing Your Action Plan</strong><br /> <br /> Establishing Your Action Plan <br /> <br /> <strong>17. Getting Started with Word</strong><br /> <br /> Navigate in Microsoft Word<br /> Create and Save Word Documents<br /> Manage Your Workspace<br /> Edit Documents<br /> Preview and Print Documents<br /> Customize the Word Environment<br /> <br /> <strong>18. Formatting Text and Paragraphs</strong><br /> <br /> Apply Character Formatting<br /> Control Paragraph Layout<br /> Align Text Using Tabs<br /> Display Text in Bulleted or Numbered Lists<br /> Apply Borders and Shading<br /> <br /> <strong>19. Working More Efficiently</strong><br /> <br /> Make Repetitive Edits<br /> Apply Repetitive Formatting<br /> Use Styles to Streamline Repetitive Formatting Tasks<br /> <br /> <strong>20. Managing Lists</strong><br /> <br /> Sort a List<br /> Format a List<br /> <br /> <strong>21. Adding Tables</strong><br /> <br /> <strong>22. Inserting Graphics Objects</strong><br /> <br /> <strong>23. Controlling Page Appearance</strong><br /> <br /> <strong>24. Preparing to Publish a Document</strong><br /> <br /> <strong>25. Getting Started with Microsoft Office Excel 2016</strong><br /> <br /> <strong>26. Performing Calculations</strong><br /> <br /> <strong>27. Modifying a Worksheet</strong><br /> <br /> <strong>28. Formatting a Worksheet</strong><br /> <br /> <strong>29. Printing Workbooks</strong><br /> <br /> <strong>30. Managing Workbooks</strong><br /> <br /> <strong>Assessment and Certification</strong><br /> <br /> Customer Service Diploma Level 3 course completion certificates will be awarded to the learners without any assessment test. After completing the course, the learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. The certificate will be produced in PDF format at an additional cost of £, Printed Hardcopy at £ and both at £', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => 'There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.', 'about_school' => '', 'keywords' => 'Customer,Customer Service,خدمة العملاء,client service,Customer Service Diploma Level 3', 'job_matching_keywords' => 'Customer Service', 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => '', 'career_opportunity' => '', 'targetted_roles' => '', 'targetted_industries' => '', 'targetted_locations' => '', 'gender' => '0', 'targetted_course_categories' => '219,216,215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '9144', 'trainer_ids' => '', 'created' => '2021-07-19 12:29:58', 'updated' => '2023-12-08 16:22:33', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'info@libm.co.uk', 'cc_emails' => '', 'phone_number' => '', 'pri_line_number' => '', 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider_rejected', 'slug' => 'part-time-customer-service-diploma-level-3-london-institute-of-business-management', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => '2021-09-07 14:31:00', 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CPD Qualification Standards', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0.1', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => '', 'language_program_level' => '', 'language_program_type' => '', 'language_study_mode' => '', 'badge_url' => '', 'last_revision_status' => 'New', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Client Coordinator,Customer Care Representative,Customer Care Coordinator,Consumer Services Supervisor', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"43843_ar_c":350000000,"65699_ar_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '0', 'course_certificate' => '', 'bundle_id' => null, 'randomizer' => '99401177', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '9144', 'name' => 'London Institute of Business & Management ', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'london-institute-of-business-management', 'location' => null, 'customer_name' => 'Cameron Delport', 'seeder_id' => '43', 'phone_number' => '020 3934 9675', 'pri_line_number' => '', 'address_street' => null, 'address_building' => null, 'address_city' => null, 'address_country' => null, 'addresss' => '3 Lower Thames Street, London, EC4R 6HE', 'invoice_email' => 'info@libm.co.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '40', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1544017953-LIBM.jpg', 'logo_size' => '{"width":232,"height":232}', 'description' => 'London Institute of Business and Management provide comprehensive courses related to Microsoft Office ,business and other. Microsoft Office is the most popular program that is used by most of the administrative positions around the world. It is the combination of several applications like Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook. Each has their specific functionality. Unlike other institutions, London Institute of Business and Management provide Microsoft Office Management courses with a special focus on the use of Microsoft Office programs in the business world.<br /> <br /> Finally, London Institute of Business and Management include courses related to administrative positions like Personal Assistant, Secretary and virtual assistant course. These courses will help you to gain knowledge and skills required to deal with day-to-day responsibilities that may be encountered when you are in these post.<br /> <br /> In short, we offer comprehensive courses related to Microsoft Office, Business .With the classes, we try to help students to achieve their business and corporate goals. The course also assists people to obtain particular career ambitions. We believe that the right training for the right candidate helps them to gain their objectives and prosperity. ', 'website' => 'https://www.libm.co.uk/', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => null, 'video_embed_code' => '', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@libm.co.uk', 'contact_phone_number' => '+44 020 3934 9675', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => null, 'instant_callback_disabled' => '1', 'show_map' => '0', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2018-12-05 17:30:34', 'modified' => '2022-08-31 19:00:54', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'subscription' => '0', 'subscription_amount' => '100', 'subscription_date' => null, 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2021-08-16 10:53:05', 'profile_completed_time' => '2018-12-05 17:52:34', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => null, 'tax_emirate' => null, 'traffic_referral' => '/', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '1', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1661957431_LIBM_sampl.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":555507,"r_85":502,"r_386":52,"r_66":502,"r_256":502,"r_80":502,"r_114":502,"r_596":502,"r_81":502,"r_120":502,"r_82":502,"r_401":502,"r_694":502,"r_599":502,"r_84":502,"r_172":502,"r_615":502,"r_10":502,"r_332":502,"r_846":502,"r_703":502,"r_610":502,"r_79":502,"r_383":502,"r_666":502,"r_789":502,"r_89":502,"r_225":502,"r_941":502,"r_944":502,"r_83":502,"r_901":502,"r_29":502,"r_591":502,"r_167":502,"r_512":502,"r_786":502,"r_87":502,"r_202":502,"r_17":502,"r_350":502,"r_709":502,"r_441":502,"r_344":502,"r_347":502,"r_526":502,"r_761":502,"r_419":502,"r_589":502,"r_847":502,"r_69":502,"r_499":502,"r_582":502,"r_581":502,"r_439":502,"r_112":502,"r_111":502,"r_95":502,"r_762":502,"r_128":502,"r_9":502,"r_151":502,"r_432":502,"r_926":502,"r_113":502,"r_328":502,"r_787":502,"r_788":502,"r_763":502,"r_852":502,"r_174":502,"r_777":502,"r_541":502,"r_658":502,"r_690":502,"r_403":502,"r_204":502,"r_959":502,"r_607":502,"r_809":502,"r_804":502,"r_940":502,"r_511":502,"r_531":502,"r_794":502,"r_757":502,"r_929":502,"r_94":502,"r_315":502,"r_848":502,"r_177":502,"r_384":502,"r_805":502,"r_672":502,"r_527":502,"r_528":502,"r_12":502,"r_231":502,"r_918":502,"r_656":502,"r_922":502,"r_229":502,"r_88":502,"r_219":502,"r_216":502,"r_215":502,"r_15":502,"r_207":502,"r_790":502,"r_173":502,"r_375":502,"r_662":502,"r_243":502,"r_707":502,"r_759":502,"r_361":502,"r_404":502,"r_655":502,"r_798":502,"r_614":502,"r_609":502,"r_185":502,"r_373":502,"r_382":502,"r_748":502,"r_592":502,"r_14":502,"r_646":502,"r_955":502,"r_507":502,"r_508":502,"r_583":502,"r_779":502,"r_587":502,"r_126":502,"r_125":502,"r_854":502,"r_910":502,"r_257":502,"r_807":502,"r_345":502,"r_142":502,"r_851":502,"r_214":502,"r_747":502,"r_143":502,"r_818":502,"r_86":502,"r_193":502,"r_749":502,"r_195":502,"r_27":502,"r_881":502,"r_374":52,"r_348":502,"r_351":502,"r_354":502,"r_187":502,"r_60":502,"r_97":502,"r_253":502,"r_931":502,"r_203":502,"r_199":502,"r_90":502,"r_249":502,"r_180":502,"r_181":502,"r_620":502,"r_952":502,"r_198":502,"r_188":502,"r_20":502,"r_164":502,"r_146":502,"r_684":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '206445', 'course_id' => '132723', 'title' => 'Customer Service Diploma Level 3', 'slug' => 'part-time-customer-service-diploma-level-3-london-institute-of-business-management', 'external_link' => 'https://www.libm.co.uk/course/customer-service-diploma-level-3/', 'summary' => 'If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.<br /> <br /> Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.<br /> <br /> This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.<br /> <br /> In short, customer service diploma level 3 course can be notably useful to learn excellent customer service skills on a basic to advanced level.<br /> <br /> <strong>Key features of the customer service diploma level 3 course:</strong> <ul> <li>Lifetime access to the customer service diploma level 3 course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognised qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br /> <strong>Who is this customer service diploma level 3 course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. Understanding Customer Service</strong><br /> <br /> Understanding Customer Service<br /> Identifying Customer Expectations<br /> Providing Excellent Customer Service<br /> <br /> <strong>2. Focusing on the Customer</strong><br /> <br /> Focusing on the Customer<br /> <br /> <strong>3. Customer Service and the Telephone</strong><br /> <br /> Customer Service and the Telephone<br /> <br /> <strong>4. Handling Complaints</strong><br /> <br /> Handling Complaints<br /> <br /> <strong>5. Enduring Stress</strong><br /> <br /> Enduring Stress<br /> <br /> <strong>6. Business Communication</strong><br /> <br /> Identifying Basic Communication Techniques<br /> Formal and Informal Communication<br /> <br /> <strong>7. Verbal and Non-verbal Communication</strong><br /> <br /> Describing Verbal and Non-verbal Communication<br /> Understanding Body Language<br /> Making Effective Presentations<br /> Fundamentals of Productive Meetings<br /> <br /> <strong>8. Written Communication</strong><br /> <br /> Written Communication<br /> <br /> <strong>9. Electronic Communication</strong><br /> <br /> Electronic Communication<br /> <br /> <strong>10. Communicating with Graphics</strong><br /> <br /> Creating Graphics for Business Communication<br /> Communicating Static Information<br /> Communicating Dynamic Information<br /> <br /> <strong>11. Effectively Working for Your Boss</strong><br /> <br /> Representing Your Boss<br /> Communicating Your Boss's Decisions<br /> Supporting Your Boss and Colleagues<br /> Building a Partnership with Your Boss<br /> <br /> <strong>12. Identifying Goals</strong><br /> <br /> Identifying Goals <br /> <br /> <strong>13. Effective Energy Distribution</strong><br /> <br /> Energy Distribution <br /> Time Logs<br /> <br /> <strong>14. Working with Your Personal Style</strong><br /> <br /> Personal World View<br /> Strengths <br /> <br /> <strong>15. Building Your Toolbox</strong><br /> <br /> A Building Your Toolbox<br /> <br /> <strong>16. Establishing Your Action Plan</strong><br /> <br /> Establishing Your Action Plan <br /> <br /> <strong>17. Getting Started with Word</strong><br /> <br /> Navigate in Microsoft Word<br /> Create and Save Word Documents<br /> Manage Your Workspace<br /> Edit Documents<br /> Preview and Print Documents<br /> Customize the Word Environment<br /> <br /> <strong>18. Formatting Text and Paragraphs</strong><br /> <br /> Apply Character Formatting<br /> Control Paragraph Layout<br /> Align Text Using Tabs<br /> Display Text in Bulleted or Numbered Lists<br /> Apply Borders and Shading<br /> <br /> <strong>19. Working More Efficiently</strong><br /> <br /> Make Repetitive Edits<br /> Apply Repetitive Formatting<br /> Use Styles to Streamline Repetitive Formatting Tasks<br /> <br /> <strong>20. Managing Lists</strong><br /> <br /> Sort a List<br /> Format a List<br /> <br /> <strong>21. Adding Tables</strong><br /> <br /> <strong>22. Inserting Graphics Objects</strong><br /> <br /> <strong>23. Controlling Page Appearance</strong><br /> <br /> <strong>24. Preparing to Publish a Document</strong><br /> <br /> <strong>25. Getting Started with Microsoft Office Excel 2016</strong><br /> <br /> <strong>26. Performing Calculations</strong><br /> <br /> <strong>27. Modifying a Worksheet</strong><br /> <br /> <strong>28. Formatting a Worksheet</strong><br /> <br /> <strong>29. Printing Workbooks</strong><br /> <br /> <strong>30. Managing Workbooks</strong><br /> <br /> <strong>Assessment and Certification</strong><br /> <br /> Customer Service Diploma Level 3 course completion certificates will be awarded to the learners without any assessment test. After completing the course, the learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. The certificate will be produced in PDF format at an additional cost of £, Printed Hardcopy at £ and both at £', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Client Coordinator,Customer Care Representative,Customer Care Coordinator,Consumer Services Supervisor,Customer Service Agent,Customer Service /Optometrist,Customer Service Supervisor,Customer Care Manager', 'eligibility' => 'There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.', 'school' => 'London Institute of Business & Management ', 'keywords' => 'Customer,Customer Service,خدمة العملاء,client service,Customer Service Diploma Level 3', 'location' => 'Online', 'duration' => 'Upto 12 Hours', 'timing' => '', 'cost' => null, 'discount' => '', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Service', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '142534', 'seeder_id' => '112', 'edited_seeder_id' => '112', 'edited_client_id' => null, 'title' => 'CRM - Customer Relationship Management', 'external_link' => 'https://compliancecentral.org.uk/course/crm-customer-relationship-management/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => 'Upto 3 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Compliance Central', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '10', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '13', 'nondiscounted_base_price' => '130', 'currency' => 'GBP', 'discount' => '90% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<p>In today's digital age, maintaining robust relationships with customers is paramount. The global landscape of business is rapidly shifting, with professionals proficient in Customer Relationship Management (CRM) being increasingly sought after. According to global statistics, CRM specialists command impressive salary packages and enjoy a rising job demand worldwide. <br /> <br /> Our CRM � Customer Relationship Management course offers an in-depth exploration of this critical field. Delve into the world of CRM fundamentals, strategies, data analysis, databases, deepening customer relationships, and more. By the end of this course, you'll be equipped with the theoretical knowledge necessary to grasp the ever-evolving future of CRM, ensuring you stay ahead in the competitive job market.<br /> <br /> Learning Outcomes<br /> <br /> Understand the core concepts of CRM.<br /> Recognize the foundations of CRM strategies.<br /> Analyze CRM-related data efficiently.<br /> Gain insight into CRM databases' structure.<br /> Develop strategies to deepen customer ties.<br /> Address and resolve customer complaints effectively.<br /> Anticipate and comprehend the future trends in CRM.<br /> <br /> Description<br /> <br /> Customer Relationship Management (CRM) lies at the heart of successful businesses, enabling them to foster and maintain long-lasting relations with their clientele. Our comprehensive course uncovers every facet of CRM, starting from its introduction, diving into its strategic underpinnings, and culminating in the futuristic trends. Why is data analysis pivotal in CRM? How do CRM databases play an integral role? Why is deepening customer relationships essential? This course addresses these questions and more. Mastering these modules not only boosts your theoretical knowledge but also provides a foundation for better decision-making, forecasting, and strategizing in any business setting. Grasping these benefits elevates your profile, setting you apart in professional settings.<br /> <br /> Course curriculum <br /> <br /> Module 01: Introduction to Customer Relationship Management (CRM)<br /> Module 02: CRM Fundamentals<br /> Module 03: CRM Strategies<br /> Module 04: Data Analysis in CRM<br /> Module 05: CRM Databases<br /> Module 06: Deepening Customer Relationship<br /> Module 07: Handling Customer Complaints<br /> Module 08: Future of CRM<br /> <br /> <br /> Who Is This Course For?<br /> <br /> Business management students<br /> Marketing professionals<br /> Entrepreneurs and startup owners<br /> Strategy consultants<br /> <br /> Career Path<br /> <br /> CRM Analyst<br /> Relationship Manager<br /> CRM Strategy Consultant<br /> Data Insight Manager<br /> Customer Experience Specialist<br /> CRM Database Administrator.<br /> </p>', 'outline' => null, 'who_should_take_this_course' => null, 'eligibility' => 'To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.', 'about_school' => null, 'keywords' => 'CRM, Customer Relationship Management, Relationship management, Management ', 'job_matching_keywords' => null, 'instructor_bio' => null, 'external_course_info' => null, 'eligibility_criteria' => null, 'career_opportunity' => null, 'targetted_roles' => null, 'targetted_industries' => null, 'targetted_locations' => null, 'gender' => '0', 'targetted_course_categories' => '119,911,215', 'suggested_course_categories' => null, 'course_type_id' => '2', 'course_provider_id' => '11413', 'trainer_ids' => null, 'created' => '2023-10-03 10:32:02', 'updated' => '2023-10-03 10:32:02', 'sort_order' => null, 'page' => 'JobListing', 'to_emails' => 'partnership@compliancecentral.org.uk', 'cc_emails' => null, 'phone_number' => null, 'pri_line_number' => null, 'instant_calls' => '0', 'status' => 'active', 'collect_mode' => 'provider_verified', 'slug' => 'crm-customer-relationship-management-compliance-central', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => null, 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => null, 'accreditation_logos' => 'CPD Qualification Standards', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => null, 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => null, 'language_program_level' => null, 'language_program_type' => null, 'language_study_mode' => null, 'badge_url' => null, 'last_revision_status' => 'None', 'online_method' => null, 'delivery_languages' => 'en', 'career_path' => 'Customer Relationship Management, Customer Relationship Coordinator, Customer Relationship Manager, CRM - Campaign Manager', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => null, 'cpa_recommended' => null, 'study_format' => 'Video', 'pdf_certificate' => '1', 'course_certificate' => null, 'bundle_id' => null, 'randomizer' => '99920814', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '11413', 'name' => 'Compliance Central', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'compliance-central', 'location' => null, 'customer_name' => 'Gabriel Angelo', 'seeder_id' => '112', 'phone_number' => '+44 020 7770 6546', 'pri_line_number' => '', 'address_street' => null, 'address_building' => null, 'address_city' => null, 'address_country' => null, 'addresss' => '69 Beech Road, Luton, England, LU1 1DW', 'invoice_email' => 'partnership@compliancecentral.org.uk', 'student_enrolment' => '0', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '50', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1613035305-CC_Logo@4x.png', 'logo_size' => '{"width":336,"height":249}', 'description' => 'Compliance Central is one of the best training providers to the professionals. We started our journey to make our professionals best fit for their respective job, and our workplaces –the most well-grounded ever! To comply with the yearning, we produce quality courses with the help of industry experts and distribute them at very economical prices.<br /> We develop specialized courses and provide accredited certificates to learners who want to excel in their workplaces, stay relevant in any phase of their career, also to help the beginners make a powerful kickstart to their career.<br /> There is nothing more important than skilled employees in a workplace, they work as the backbone. We aim to deliver quality education to our human resources, train them up with updated methods, so that they transform the nation with great productivity using full potential. The courses include a good number of working sectors of multiple industries, and the areas are expanding significantly.', 'website' => 'https://compliancecentral.org.uk/', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => null, 'video_embed_code' => '', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'partnership@compliancecentral.org.uk', 'contact_phone_number' => '+20 7770 6546', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => 'No', 'instant_callback_disabled' => '1', 'show_map' => '0', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2021-02-11 13:07:56', 'modified' => '2023-08-31 11:40:10', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'subscription' => '0', 'subscription_amount' => '100', 'subscription_date' => null, 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2021-03-18 12:35:05', 'profile_completed_time' => '2021-02-11 13:21:45', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => '', 'tax_emirate' => '0', 'traffic_referral' => '/', 'course_type_ids' => '2', 'trusted' => '1', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '1', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1693467550_Compliance.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":610940,"r_403":502,"r_793":502,"r_82":502,"r_401":502,"r_738":502,"r_599":502,"r_10":502,"r_439":502,"r_791":502,"r_81":502,"r_125":502,"r_854":502,"r_69":502,"r_582":502,"r_335":502,"r_330":502,"r_581":502,"r_511":502,"r_645":502,"r_79":502,"r_95":502,"r_762":502,"r_98":502,"r_383":502,"r_97":502,"r_14":502,"r_266":502,"r_632":502,"r_656":502,"r_374":502,"r_636":502,"r_373":502,"r_12":502,"r_231":502,"r_697":502,"r_530":502,"r_672":502,"r_523":502,"r_94":502,"r_83":502,"r_169":502,"r_170":502,"r_757":502,"r_606":502,"r_237":502,"r_901":502,"r_345":502,"r_85":502,"r_798":502,"r_181":502,"r_404":502,"r_655":502,"r_320":502,"r_528":502,"r_419":502,"r_589":502,"r_90":502,"r_248":502,"r_249":502,"r_384":502,"r_124":502,"r_66":502,"r_847":502,"r_709":502,"r_9":502,"r_151":502,"r_432":502,"r_86":502,"r_27":502,"r_881":502,"r_324":502,"r_327":502,"r_673":502,"r_180":502,"r_177":502,"r_409":502,"r_318":502,"r_620":502,"r_440":502,"r_87":502,"r_198":502,"r_101":502,"r_17":502,"r_354":502,"r_350":502,"r_60":502,"r_204":502,"r_782":502,"r_630":502,"r_660":502,"r_776":502,"r_512":502,"r_812":502,"r_882":502,"r_80":502,"r_119":502,"r_113":502,"r_911":502,"r_88":502,"r_215":502,"r_146":502,"r_871":502,"r_652":502,"r_312":502,"r_114":502,"r_596":502,"r_610":502,"r_378":502,"r_202":502,"r_291":502,"r_142":502,"r_143":502,"r_799":502,"r_323":502,"r_838":502,"r_241":502,"r_254":502,"r_385":502,"r_811":502,"r_183":502,"r_784":502,"r_785":502,"r_408":502,"r_602":502,"r_526":502,"r_761":502,"r_818":502,"r_52":502,"r_268":502,"r_269":502,"r_830":502,"r_831":502,"r_111":502,"r_112":502,"r_643":502,"r_84":502,"r_173":502,"r_910":502,"r_236":502,"r_370":502,"r_145":502,"r_737":502,"r_894":502,"r_400":502,"r_691":502,"r_613":502,"r_193":502,"r_194":502,"r_195":502,"r_382":502,"r_592":502,"r_128":502,"r_860":502,"r_857":502,"r_527":502,"r_931":502,"r_317":502,"r_319":502,"r_436":502,"r_332":502,"r_703":502,"r_723":502,"r_677":502,"r_615":502,"r_804":502,"r_725":502,"r_841":502,"r_930":502,"r_671":502,"r_918":502,"r_668":502,"r_253":502,"r_256":502,"r_807":502,"r_646":502,"r_953":502,"r_15":502,"r_206":502,"r_207":502,"r_364":502,"r_214":502,"r_361":502,"r_348":502,"r_351":502,"r_347":502,"r_443":502,"r_20":502,"r_163":502,"r_21":502,"r_42":502,"r_41":502,"r_167":502,"r_541":502,"r_658":502,"r_427":502,"r_842":502,"r_843":502,"r_425":502,"r_372":502,"r_344":502,"r_343":502,"r_346":502,"r_369":502,"r_387":502,"r_371":502,"r_375":502,"r_700":502,"r_789":502,"r_666":502,"r_149":502,"r_869":502,"r_779":502,"r_174":502,"r_120":502,"r_609":502,"r_89":502,"r_917":502,"r_115":502,"r_122":502,"r_960":502,"r_381":502,"r_648":502,"r_747":502,"r_421":502,"r_955":502,"r_892":502,"r_802":502,"r_786":54,"r_896":54,"r_653":54,"r_787":54,"r_788":54,"r_816":54,"r_813":54,"r_617":54,"r_148":54,"r_121":54,"r_639":54,"r_394":54,"r_395":54,"r_396":54,"r_126":54,"r_507":54,"r_508":54,"r_538":54,"r_875":54,"r_927":54,"r_777":54,"r_197":54,"r_810":54,"r_805":54,"r_915":54,"r_808":54,"r_956":54,"r_657":54,"r_199":54,"r_626":54,"r_919":54,"r_940":54,"r_188":54,"r_209":54,"r_424":54,"r_934":54,"r_196":54,"r_178":54,"r_386":54,"r_388":54,"r_187":54,"r_438":54,"r_638":54,"r_227":54,"r_229":54,"r_91":54,"r_259":54,"r_260":54,"r_261":54,"r_516":54,"r_270":54,"r_272":54,"r_515":54,"r_519":54,"r_217":54,"r_792":54,"r_759":54,"r_760":54,"r_929":54,"r_242":54,"r_531":54,"r_794":54,"r_755":54,"r_780":54,"r_763":54,"r_851":54,"r_26":54,"r_852":54,"r_900":54,"r_517":54,"r_706":54,"r_926":54}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '220011', 'course_id' => '142534', 'title' => 'CRM - Customer Relationship Management', 'slug' => 'crm-customer-relationship-management-compliance-central', 'external_link' => 'https://compliancecentral.org.uk/course/crm-customer-relationship-management/', 'summary' => '<p>In today's digital age, maintaining robust relationships with customers is paramount. The global landscape of business is rapidly shifting, with professionals proficient in Customer Relationship Management (CRM) being increasingly sought after. According to global statistics, CRM specialists command impressive salary packages and enjoy a rising job demand worldwide. <br /> <br /> Our CRM � Customer Relationship Management course offers an in-depth exploration of this critical field. Delve into the world of CRM fundamentals, strategies, data analysis, databases, deepening customer relationships, and more. By the end of this course, you'll be equipped with the theoretical knowledge necessary to grasp the ever-evolving future of CRM, ensuring you stay ahead in the competitive job market.<br /> <br /> Learning Outcomes<br /> <br /> Understand the core concepts of CRM.<br /> Recognize the foundations of CRM strategies.<br /> Analyze CRM-related data efficiently.<br /> Gain insight into CRM databases' structure.<br /> Develop strategies to deepen customer ties.<br /> Address and resolve customer complaints effectively.<br /> Anticipate and comprehend the future trends in CRM.<br /> <br /> Description<br /> <br /> Customer Relationship Management (CRM) lies at the heart of successful businesses, enabling them to foster and maintain long-lasting relations with their clientele. Our comprehensive course uncovers every facet of CRM, starting from its introduction, diving into its strategic underpinnings, and culminating in the futuristic trends. Why is data analysis pivotal in CRM? How do CRM databases play an integral role? Why is deepening customer relationships essential? This course addresses these questions and more. Mastering these modules not only boosts your theoretical knowledge but also provides a foundation for better decision-making, forecasting, and strategizing in any business setting. Grasping these benefits elevates your profile, setting you apart in professional settings.<br /> <br /> Course curriculum <br /> <br /> Module 01: Introduction to Customer Relationship Management (CRM)<br /> Module 02: CRM Fundamentals<br /> Module 03: CRM Strategies<br /> Module 04: Data Analysis in CRM<br /> Module 05: CRM Databases<br /> Module 06: Deepening Customer Relationship<br /> Module 07: Handling Customer Complaints<br /> Module 08: Future of CRM<br /> <br /> <br /> Who Is This Course For?<br /> <br /> Business management students<br /> Marketing professionals<br /> Entrepreneurs and startup owners<br /> Strategy consultants<br /> <br /> Career Path<br /> <br /> CRM Analyst<br /> Relationship Manager<br /> CRM Strategy Consultant<br /> Data Insight Manager<br /> Customer Experience Specialist<br /> CRM Database Administrator.<br /> </p>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Relationship Management, Customer Relationship Coordinator, Customer Relationship Manager, CRM - Campaign Manager', 'eligibility' => 'To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.', 'school' => 'Compliance Central', 'keywords' => 'CRM, Customer Relationship Management, Relationship management, Management ', 'location' => 'Online', 'duration' => 'Upto 3 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44793792', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Contact Centre Sales Consultant.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Loyalty Advisor - Office hours Monday to Friday only! <p></p><b> Join Sky Ireland as a Customer Loyalty Advisor! </b><p></p> Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! <p></p> At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. <p></p> We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. <p></p> Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. <p></p><b> What you'll do: </b><ul> <li> Manage inbound calls from existing customers considering the cancellation of their subscriptions, ensuring each interaction is positive and supportive. </li> <li> Contribute to business success through daily, weekly, and monthly KPI performance. </li> <li> Support our customer base by providing individualised package options to suit their needs and provide insights to support customer retention trends by identifying the reasons for demand. </li> <li> Be available to support our customers Monday to Friday between the hours of 8.45am - 5:15pm </li></ul> From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor <p></p><b> What you'll bring: </b><ul> <li> Must be results-oriented and thrive in a high-energy environment </li> <li> Strong communication and interpersonal skills. </li> <li> Proficient in problem-solving and conflict resolution, with a focus on customer satisfaction. </li> <li> Strong team player with a proactive attitude and ability to adapt to changing situations. A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <p></p><b> Where you'll work! </b><br> You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <p></p> When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. <b> Find out more about Sky Ireland here: </b> <p></p><b> Why wait? </b><p></p> Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. <p></p> To find out more about working with us, search <b> #LifeAtSky </b> on social media. <b> A job you love to talk about. </b><p></p> Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. <p></p></b>', 'course_qualifications' => null, 'global_location_id' => '104', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '132469', 'company_name' => 'Sky', 'external_apply_url' => 'https://ie.jooble.org/external/-1943380062585250414?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=84acccfb374561bc24a919a79a36ebd0', 'external_short_url' => '1943380062585250414', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-11-24 12:41:14', 'published' => '2024-11-24 12:41:14', 'closed_time' => null, 'updated' => '2024-11-24 12:41:14', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '104', 'display_name' => 'Ireland', 'name_ar' => null, 'country_id' => '98', 'Country' => array( 'name' => 'Ireland', 'id' => '98', 'slug' => 'ireland', 'code' => 'IE' ) ), 'Company' => array( 'id' => '132469', 'name' => 'Sky', 'website' => 'http://careers.sky.com/', 'verified' => '0', 'photo' => 'Sky_e68b6a60-f6a3-11ea-a624-a7dff944edb3.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Contact ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '31646', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Contact ' $renderSchema = 'yes' $title_for_layout = 'Contact Centre Sales Consultant. jobs in Sky in Ireland.' $page_description = 'Apply to Contact Centre Sales Consultant. jobs in Sky in Ireland.Find similar vacancies, jobs and salary information in Ireland.' $locationForTitle = 'Ireland' $currentJobCity = array( 'id' => '104', 'display_name' => 'Ireland', 'name_ar' => null, 'country_id' => '98', 'Country' => array( 'name' => 'Ireland', 'id' => '98', 'slug' => 'ireland', 'code' => 'IE' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '72799', 'title' => 'Sky', 'slug' => 'sky-3', 'description' => 'There’s plenty to talk about when working at Sky. Bumping into TV presenters. A different lunch menu every day. The content. The products. Time out to focus on career development. Only at Sky. See for yourself. ', 'meta_title' => 'Jobs from Sky', 'meta_description' => 'Jobs from Sky', 'meta_keywords' => 'Jobs from Sky', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '72781', 'company_page_id' => '72799', 'title' => 'Sky', 'slug' => 'sky-3', 'summary' => null, 'description' => 'There’s plenty to talk about when working at Sky. Bumping into TV presenters. A different lunch menu every day. The content. The products. Time out to focus on career development. Only at Sky. See for yourself. ', 'meta_title' => 'Jobs from Sky', 'meta_description' => 'Jobs from Sky', 'meta_keywords' => 'Jobs from Sky', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Ireland' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-11-24 12:41:14' $daysleft = (float) 23 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/ireland/Contact ' $csaKeywords = array( (int) 0 => 'Contact Centre Sales Consultant.' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'ireland' $jobLocName = 'Ireland' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/44793792' $companyName = ' at Sky' $twitterText = 'Hiring now! Contact Centre Sales Consultant. at Sky. Please apply or share https://jobs.laimoon.com/jobs/externalview/44793792' $emailText = 'Hiring now! Contact Centre Sales Consultant. at Sky. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44793792' $sCompanyName = false $csaSearchKey = 'Contact Centre Sales Consultant.' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Sky'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Sky
Improve your chance to get this job.
Do an online course on Customer service starting now.
-
Customer Service Diploma Level 3 London Institute of Business & ManagementAED 61
AED 624Duration: Upto 12 Hours -
CRM - Customer Relationship Management Compliance CentralAED 47
AED 477Duration: Upto 3 Hours
X
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ie.jooble.org/external/-1943380062585250414?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=84acccfb374561bc24a919a79a36ebd0