Job details
Customer Loyalty Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Loyalty Advisor! Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. What you'll do:
From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor What you'll bring:
What we offer:
The Benefits: At Sky Ireland, we offer our employees an extensive list of benefits, including:
Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where you'll work! You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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Plus, enjoy the opportunity to earn up to an additional 18% in incentives! <p></p> At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. <p></p> We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. <p></p> Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. 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A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. 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It is also well suited for those who are already working and would like to take certification for further career progression.<br /> <br /> Earning Vskills Customer Care Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br /> <br /> <strong>Who will benefit from taking Customer Care Manager Certification?</strong><br /> Job seekers looking to find employment in web development, or IT departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this ;<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12+ hrs</li> </ul> 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'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '223457', 'course_id' => '145959', 'title' => 'Managing Customer Excellence - CPD Approved', 'slug' => 'part-time-managing-customer-excellence-cpd-approved-studyhub', 'external_link' => 'https://studyhub.org.uk/course/customer-service-manager-training-and-front-desk-certification/', 'summary' => '<strong>24 Hour Flash Deal **25-in-1 Managing Customer Excellence Mega Bundle**</strong><br /> <br /> <strong>►►► Managing Customer Excellence Enrolment Gifts â—„â—„â—„ **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong><br /> <br /> Take the initial steps toward a successful long-term career by studying the <strong>Managing Customer Excellence</strong> package online with Studyhub through our online learning platform. The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Managing Customer Excellence</strong> course provides complete 360-degree training on Managing Customer Excellence. You’ll get not one, not two, not three, but twenty-five Managing Customer Excellence courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Managing Customer Excellence Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Customer Service Manager Training and Front Desk Certification</li> <li>Course 02: Customer Relationship Management</li> <li>Course 03: Complete Customer Service and Communication Skills</li> <li>Course 04: Retail Customer Service & Effective Customer Targeting</li> <li>Course 05: Customer Service Fraud Officer</li> <li>Course 06: Know Your Customer (KYC)</li> <li>Course 07: Diploma in Customer Service & Handling Complaints</li> <li>Course 08: Phone-Based Customer Service</li> <li>Course 09: Service Helpdesk & Technical Support Course</li> <li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 11: Complaints Handling for Customer Care: Best Practices</li> <li>Course 12: Customer Service & Environment</li> <li>Course 13: Receptionist Diploma</li> <li>Course 14: Effective Communication Skills Diploma</li> <li>Course 15: Help Desk Training</li> <li>Course 16: Customer Service Management: Recovering Difficult Customers</li> <li>Course 17: Professional Certificate in Front Office</li> <li>Course 18: Hotel Concierge Certification</li> <li>Course 19: Ecommerce Management, Branding & Marketing</li> <li>Course 20: Professional Skills for Hotel Management Training</li> <li>Course 21: Professional Crisis Management Certificate</li> <li>Course 22: Marketing Strategies for Business</li> <li>Course 23: Conflict Resolution</li> <li>Course 24: Conversation Virtually with Anyone</li> <li>Course 25: Decision Making and Critical Thinking Online Course</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Managing Customer Excellence</strong> course has been prepared by focusing largely on Managing Customer Excellence career readiness. It has been designed by our Managing Customer Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Managing Customer Excellence</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Managing Customer Excellence bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This Managing Customer Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Managing Customer Excellence Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Managing Customer Excellence</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Managing Customer Excellence bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Managing Customer Excellence lessons</li> <li>One to one assistance from Managing Customer Excellence professionals if you need it</li> <li>Innovative exams to test your knowledge after the Managing Customer Excellence course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Managing Customer Excellence courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Managing Customer Excellence certificate and transcript on the next working day</li> <li>Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Success Manager,Customer Experience Specialist,Customer Service Representative,Account Manager,Relationship Manager,Loyalty Program Manager,Customer Insights Analyst', 'eligibility' => 'To participate in this Managing Customer Excellence course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Managing Customer Excellence</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'Customer Service,service excellence training,customer service excellence training,customer excellence training,customer service excellence course', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => null, 'cost' => null, 'discount' => '050% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44793778', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Relationship Manager.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Loyalty Advisor - Office hours Monday to Friday only! <p></p><b> Join Sky Ireland as a Customer Loyalty Advisor! </b><p></p> Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! <p></p> At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. <p></p> We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. <p></p> Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. <p></p><b> What you'll do: </b><ul> <li> Manage inbound calls from existing customers considering the cancellation of their subscriptions, ensuring each interaction is positive and supportive. </li> <li> Contribute to business success through daily, weekly, and monthly KPI performance. </li> <li> Support our customer base by providing individualised package options to suit their needs and provide insights to support customer retention trends by identifying the reasons for demand. </li> <li> Be available to support our customers Monday to Friday between the hours of 8.45am - 5:15pm </li></ul> From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor <p></p><b> What you'll bring: </b><ul> <li> Must be results-oriented and thrive in a high-energy environment </li> <li> Strong communication and interpersonal skills. </li> <li> Proficient in problem-solving and conflict resolution, with a focus on customer satisfaction. </li> <li> Strong team player with a proactive attitude and ability to adapt to changing situations. A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <p></p><b> Where you'll work! </b><br> You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <p></p> When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. <b> Find out more about Sky Ireland here: </b> <p></p><b> Why wait? </b><p></p> Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. <p></p> To find out more about working with us, search <b> #LifeAtSky </b> on social media. <b> A job you love to talk about. </b><p></p> Just so you know: if your application is successful, we'll ask you to complete a criminal record check. 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Hiring company
Sky
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