Job details
Customer Loyalty Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Loyalty Advisor! Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. What you'll do:
From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor What you'll bring:
What we offer:
The Benefits: At Sky Ireland, we offer our employees an extensive list of benefits, including:
Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where you'll work! You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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Plus, enjoy the opportunity to earn up to an additional 18% in incentives! <p></p> At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. <p></p> We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. <p></p> Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. 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A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. 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'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '223670', 'course_id' => '146172', 'title' => 'Customer Service Representative Diploma -CPD Accredited', 'slug' => 'part-time-customer-service-representative-diploma-cpd-accredited-studyhub', 'external_link' => 'https://studyhub.org.uk/course/diploma-in-customer-service-handling-complaints/', 'summary' => '<strong>24 Hour Flash Deal **25-in-1 Customer Service Representative Diploma Mega Bundle**</strong><br /> <br /> <strong>►►► Customer Service Representative Diploma Enrolment Gifts â—„â—„â—„ **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong><br /> <br /> Take the initial steps toward a successful long-term career by studying the <strong>Customer Service Representative Diploma</strong> package online with Studyhub through our online learning platform. The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Customer Service Representative Diploma</strong> course provides complete 360-degree training on Customer Service Representative Diploma. You’ll get not one, not two, not three, but twenty-five Customer Service Representative Diploma courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Customer Service Representative Diploma Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Diploma in Customer Service & Handling Complaints</li> <li>Course 02: Customer Service Manager Training and Front Desk Certification</li> <li>Course 03: Customer Relationship Management</li> <li>Course 04: Retail Customer Service & Effective Customer Targeting</li> <li>Course 05: Customer Service Fraud Officer</li> <li>Course 06: Know Your Customer (KYC)</li> <li>Course 07: Phone-Based Customer Service</li> <li>Course 08: Service Helpdesk & Technical Support Course</li> <li>Course 09: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 10: Office Skills and Administration</li> <li>Course 11: Complaints Handling for Customer Care: Best Practices</li> <li>Course 12: Customer Service & Environment</li> <li>Course 13: Receptionist Diploma</li> <li>Course 14: Effective Communication Skills Diploma</li> <li>Course 15: Help Desk Training</li> <li>Course 16: Customer Service Management: Recovering Difficult Customers</li> <li>Course 17: Professional Certificate in Front Office</li> <li>Course 18: Ecommerce Management, Branding & Marketing</li> <li>Course 19: Professional Crisis Management Certificate</li> <li>Course 20: Marketing Strategies for Business</li> <li>Course 21: Conflict Resolution</li> <li>Course 22: Conversation Virtually with Anyone</li> <li>Course 23: Line Management</li> <li>Course 24: Workplace Productivity Training</li> <li>Course 25: Decision Making and Critical Thinking Online Course</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Customer Service Representative Diploma</strong> course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Customer Service Representative Diploma</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This <strong>Customer Service Representative Diploma</strong> Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Customer Service Representative Diploma</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Customer Service Representative Diploma bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Customer Service Representative Diploma lessons</li> <li>One to one assistance from Customer Service Representative Diploma professionals if you need it</li> <li>Innovative exams to test your knowledge after the Customer Service Representative Diploma Course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day</li> <li>Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Specialist,Client Service Associate,Sales Support Representative,Account Executive,Technical Support Specialist,Quality Assurance Specialist,Contact Center Representative,Customer Success Manager', 'eligibility' => 'To participate in this Customer Service Representative Diploma course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Customer Service Representative Diploma</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'customer service representative course,customer service representative training,customer service representative certification,customer service representative course online,customer service specialist certification', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '050% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44793755', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Contact Centre Sales Consultant.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Loyalty Advisor - Office hours Monday to Friday only! <p></p><b> Join Sky Ireland as a Customer Loyalty Advisor! </b><p></p> Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. 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A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. 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Contact Centre Sales Consultant. at Sky. Please apply or share https://jobs.laimoon.com/jobs/externalview/44793755' $emailText = 'Hiring now! Contact Centre Sales Consultant. at Sky. 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Hiring company
Sky
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