Job details
Customer Sales Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Sales Advisor! Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives! At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. What you'll do:
From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor What you'll bring:
What we offer:
The Benefits: At Sky Ireland, we offer our employees an extensive list of benefits, including:
Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. Where you'll work! You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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Plus, enjoy the opportunity to earn up to an additional 18% in incentives! <p></p> At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. <p></p> We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. <p></p> Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. 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A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. 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Providing effective customer service is possible through understanding consumer motivation which this Professional Diploma in Customer Service course can provide you.<br> <br> This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. 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Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma. </p><p><strong>What You Will Learn</strong></p><p> This course comprises of eleven information packed modules, these include: </p><ul class="learn-mod"> <li>Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.</li> <li>Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.</li> <li>Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.</li> <li>Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.</li> <li>Get insight into how to retain your customers. 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'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '159449', 'course_id' => '99653', 'title' => 'Customer Services Diploma International', 'slug' => 'customer-services-diploma-international-new-skills-academy', 'external_link' => 'https://newskillsacademy.co.uk/course/customer-services-diploma-international/', 'summary' => '<p> These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis. </p><p>This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. </p><p>The modules are accessible on all devices from PC's to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. 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Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.</li> <li>Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.</li> <li>Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.</li> <li>Understand the importance of electronic customer service. 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Plus, enjoy the opportunity to earn up to an additional 18% in incentives! <p></p> At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine. <p></p> We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office. <p></p> Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success. <p></p><b> What you'll do: </b><ul> <li> Manage inbound calls from existing customers considering the cancellation of their subscriptions, ensuring each interaction is positive and supportive. </li> <li> Contribute to business success through daily, weekly, and monthly KPI performance. </li> <li> Support our customer base by providing individualised package options to suit their needs and provide insights to support customer retention trends by identifying the reasons for demand. </li> <li> Be available to support our customers Monday to Friday between the hours of 8.45am - 5:15pm </li></ul> From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. 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A passion for great customer service </li> <li> Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services. </li> <li> Willingness to learn new skills </li></ul><b> What we offer: </b><ul> <li> Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements. </li> <li> Comprehensive Training <b> : </b> Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond </li> <li> Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement </li></ul><b> The Benefits: </b><p></p> At Sky Ireland, we offer our employees an extensive list of benefits, including: <ul> <li> Free Sky TV, along with discounted broadband </li> <li> Private healthcare with Laya Healthcare </li> <li> Annual Sharesave scheme </li> <li> Sky pension plan and Life Assurance which gives you extra piece of mind </li> <li> Dental healthcare options </li> <li> Cycle to work scheme </li> <li> Exclusive discounts from over 800 retailers </li></ul><b> Inclusion: </b><br> CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application. <p></p><b> Where you'll work! </b><br> You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable. <p></p> When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. <b> Find out more about Sky Ireland here: </b> <p></p><b> Why wait? </b><p></p> Apply now to build an amazing career and be part of a brilliant team. 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Sky
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