Spa Therapist Team Leader (170518)
Full time
at Shangri-La Hotels and Resorts
in
Malaysia
Posted on November 22, 2024
Job details
Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters. Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality. As Spa Therapist Team Leader, we rely on you:
- Supervise, train, and motivate spa therapists, ensuring high standards in service and performance, while managing schedules and fostering a positive work environment.
- Maintain cleanliness, hygiene, and safety standards; manage inventory levels and reorder supplies as needed, while ensuring compliance with health regulations and spa protocols.
- Handle guest feedback, resolve complaints, and ensure a personalized, high-quality experience for every guest.
- Ensure compliance with local health regulations and spa protocols for safety and operational excellence.
- Promote spa services, upsell treatments, and implement strategies to drive revenue and meet targets.
- Maintain accurate records of treatment schedules, staff attendance, guest preferences, and inventory.
- Ensure smooth booking operations, minimize guest wait times, and prepare reports on spa performance, guest satisfaction, and team performance for management.
- Certification in spa therapy or related field (massage, beauty, wellness)
- Proficient in oral and written English and Malay.
- 2-3 years of experience as a spa therapist, with at least 1 year in a supervisory or leadership role.
- Leadership experience with a focus on team management and guest service.
- Excellent customer service skills with the ability to handle complaints and feedback.
- Knowledge of spa treatments and health & safety regulations.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
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Hiring company
Shangri-La Hotels and Resorts
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Reflexology Level 2 Lead AcademyAED 92
AED 1,432Duration: Upto 1 Hour -
Hydrotherapy Diploma Course LineAED 87
AED 1,690Duration: Upto 3 Hours
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