Job details
£21,840 - £23,000 per year Monday-Friday, 9am-5pm, 35 hours per week Hybrid remote - Combination of work from home and in office Standard Life House, Edinburgh, EH1 2DH So, what does the role entail? You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter. Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided. We support our colleagues with competitive benefits:
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
- Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
- A problem solver, flexible, and adaptable to changing priorities.
- Comfortable switching between multiple IT applications with attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Excited to work with great people and create a supportive workplace.
- Passionate about learning and sharing knowledge to enhance skills and develop best practices.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company','alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',border=>"0"$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ), 'currentLocation' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' => true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '33590', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '44780480', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Representative', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b>£21,840 - £23,000 per year </b></p><p><b> Monday-Friday, 9am-5pm, 35 hours per week </b></p><p><b> Hybrid remote - Combination of work from home and in office </b></p><p><b> Standard Life House, Edinburgh, EH1 2DH </b></p><p><b> So, what does the role entail?</b></p><p> You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter. </p><p> Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided. </p><p><b> We support our colleagues with competitive benefits: </b></p><ul><li> No weekend working. </li><li>31 days annual leave (including UK Bank Holidays). </li><li> Annual discretionary bonus eligibility. </li><li> Perks at Work (online discounted shopping). </li><li> Car lease scheme and Jaguar Land Rover discount. </li><li> Cycle to Work scheme and interest-free season ticket loans. </li><li> Annual volunteering day. </li><li> Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave). </li><li> Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support. </li><li> Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection. </li><li> Personal and career development opportunities within Diligenta. </li></ul><p><b> Join our team if you’re…</b></p><ul><li> Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure. </li><li> Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service. </li><li> A problem solver, flexible, and adaptable to changing priorities. </li><li> Comfortable switching between multiple IT applications with attention to detail. </li><li> Proficient in Microsoft Office (Word & Excel). </li><li> Excited to work with great people and create a supportive workplace. </li><li> Passionate about learning and sharing knowledge to enhance skills and develop best practices. </li></ul><p><b> Who is Diligenta?</b></p><p> Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. </p><p> We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK!</p><p> Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey. </p><p> Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. </p>', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '217574', 'company_name' => 'Diligenta', 'external_apply_url' => 'https://uk.jooble.org/external/-1715927552433591237?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_uk&extra_ars_request_id=cd2c833a270a43779ef41daed0154a5f', 'external_short_url' => '1715927552433591237', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-11-22 12:46:14', 'published' => '2024-11-22 12:46:14', 'closed_time' => null, 'updated' => '2024-11-22 12:46:14', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '217574', 'name' => 'Diligenta', 'website' => 'https://www.diligenta.co.uk', 'verified' => '0', 'photo' => 'Diligenta_46899600-91a7-11eb-9514-ef8f92d57d30.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Customer ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '33590', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Customer ', 'renderSchema' => 'yes', 'title_for_layout' => 'Customer Service Representative jobs in Diligenta in Online.', 'page_description' => 'Apply to Customer Service Representative jobs in Diligenta in Online.Find similar vacancies, jobs and salary information in Online.', 'locationForTitle' => 'Online', 'currentJobCity' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '92773', 'title' => 'Diligenta', 'slug' => 'diligenta', 'description' => '', 'meta_title' => 'Jobs from Diligenta', 'meta_description' => 'Jobs from Diligenta', 'meta_keywords' => 'Jobs from Diligenta', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '92755', 'company_page_id' => '92773', 'title' => 'Diligenta', 'slug' => 'diligenta', 'summary' => null, 'description' => '', 'meta_title' => 'Jobs from Diligenta', 'meta_description' => 'Jobs from Diligenta', 'meta_keywords' => 'Jobs from Diligenta', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ), 'location' => 'Online', 'breadCrumbs' => array( 'Job Details' => '' ), 'relCourseBanner' => array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ), 'published' => '2024-11-22 12:46:14', 'daysleft' => (float) 26, 'isLoggedIn' => false, 'facebookSession' => null, 'fbConfig' => array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ), 'linkedInConfig' => array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ), 'criticalCSSes' => array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ), 'basicProfileIncomplete' => true ) $uaPopup = '' $Urls = array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ) $availLocations = array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ) $currentLocation = array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ) $cityLists = array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = true $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '33590', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = '' $langUrl = 'https://jobs.laimoon.com/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'en' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '95412', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '8766', 'title' => 'Office Admin and Customer Service Diploma', 'external_link' => 'https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 3 Days', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'John Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '20', 'nondiscounted_base_price' => '400', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your ;<br /> <br /> This is a series of discussions about administrative and customer service support. You will then learn how large-scale organizations are managed. You will also be able to learn the structures and objectives involved in conducting admin assistant and customer service.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Admin Support</strong> <ul> <li>Getting Started</li> <li>Getting Organized (I)</li> <li>Getting Organized (II)</li> <li>Managing Time</li> <li>Getting It All Done On Time</li> <li>Special Tasks</li> <li>Verbal Communication Skills</li> <li>Non-Verbal Communication Skills</li> <li>Empowering Yourself</li> <li>The Team of Two</li> <li>Taking Care of Yourself</li> <li>Wrapping Up</li> </ul> <strong>Administrative Management</strong> <ul> <li>Getting Started</li> <li>Why Your Office Needs Administrative Procedures</li> <li>Gathering the Right Tools</li> <li>Identifying Procedures to Include</li> <li>Top Five Procedures to Record</li> <li>What to Include in Your Binder (I)</li> <li>What to Include in Your Binder (II)</li> <li>Organizing Your Binder</li> <li>What Not to Include in the Procedure Guide</li> <li>Module Ten - Share Office Procedure Guide</li> <li>Successfully Executing the Guide</li> <li>Wrapping Up</li> </ul> <strong>Organizational Skills</strong> <ul> <li>Getting Started</li> <li>Remove the Clutter</li> <li>Prioritize</li> <li>Scheduling Your Time</li> <li>To Do Lists</li> <li>Paper and Paperless Storage</li> <li>Organization in Your Work Area</li> <li>Tools to Fight Procrastination</li> <li>Organizing Your Inbox</li> <li>Avoid the Causes of Disorganization</li> <li>Discipline is the Key to Stay Organized</li> <li>Wrapping Up</li> <li>Organizational Skills Course for Administrator- Activities</li> </ul> <strong>Customer Relations and Dealings</strong> <ul> <li>Getting Started</li> <li>The Right Attitude Starts with You</li> <li>Stress Management (Internal Stressors)</li> <li>Stress Management (External Stressors)</li> <li>Transactional Analysis</li> <li>Why are Some Customers Difficult</li> <li>Dealing with the Customer Over the Phone</li> <li>Dealing with the Customer In-Person</li> <li>Sensitivity in Dealing with Customers</li> <li>Scenarios of Dealing with a Difficult Customer</li> <li>Following up With a Customer Once You Have Addressed Their Issue</li> <li>Wrapping Up</li> </ul> <strong>Customer Service: Telephone Etiquette</strong> <ul> <li>Getting Started</li> <li>Aspects of Phone Etiquette</li> <li>Using Proper Phone Language</li> <li>Eliminate Phone Distractions</li> <li>Inbound Calls</li> <li>Outbound Calls</li> <li>Handling Rude or Angry Callers</li> <li>Handling Interoffice Calls</li> <li>Handling Voicemail Messages</li> <li>Methods of Training Employees</li> <li>Correcting Poor Telephone Etiquette</li> <li>Wrapping Up</li> </ul> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>Evaluating and Reviewing Your Program</li> <li>The Development Team</li> </ul> <strong>Microsoft Office Word</strong> <ul> <li>Getting Started</li> <li>Opening</li> <li>Working with the Interface</li> <li>Your First Document</li> <li>Basic Editing Tasks</li> <li>Basic Formatting Tasks</li> <li>Formatting Paragraphs</li> <li>Advanced Formatting Tasks</li> <li>Working with Styles</li> <li>Formatting the Page</li> <li> Sharing Your Document</li> <li>Wrapping Up</li> </ul> <strong>Microsoft Office Powerpoint</strong> <ul> <li>Getting Started</li> <li>Opening PowerPoint</li> <li>Working with the Interface</li> <li>Your First Presentation</li> <li>Working with Text</li> <li>Formatting Text and Paragraphs</li> <li>Adding Pictures</li> <li>Advanced Formatting Tasks</li> <li>Working with Transitions and Animations</li> <li>Setting Up Your Slide Show</li> <li>Showtime!</li> <li>Wrapping Up</li> </ul> <strong>Microsoft Office Excel</strong> <ul> <li>Getting Started</li> <li>Opening Excel</li> <li>Working with the Interface</li> <li>Your First Worksheet</li> <li>Viewing Excel Data</li> <li>Building Formulas</li> <li>Using Excel Functions</li> <li>Using Quick Analysis</li> <li>Formatting Your Data</li> <li>Using Styles, Themes, and Effects</li> <li>Printing and Sharing Your Workbook</li> <li>Wrapping Up</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => 'There are no specific requirements for our Office Admin and Customer Service Diploma course. This Office Admin and Customer Service Diploma course is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc. It is possible to start learning from anywhere at any time without any limitations.', 'about_school' => '', 'keywords' => 'office admin,office administration,office administrator,secretary,admin officer', 'job_matching_keywords' => 'Office Admin and Customer Service Diploma', 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => '', 'career_opportunity' => '', 'targetted_roles' => '', 'targetted_industries' => '', 'targetted_locations' => '', 'gender' => '0', 'targetted_course_categories' => '174,215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '8150', 'trainer_ids' => '', 'created' => '2018-04-09 19:05:06', 'updated' => '2021-12-31 13:03:12', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'info@johnacademy.co.uk', 'cc_emails' => '', 'phone_number' => '', 'pri_line_number' => '', 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider_verified', 'slug' => 'upto-three-days-part-time-office-admin-and-customer-service-diploma-john-academy', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:2;s:12:"total_points";i:2;s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => '2018-09-16 17:59:00', 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CiQ,CPD Qualification Standards', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0.1', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => '', 'language_program_level' => '', 'language_program_type' => '', 'language_study_mode' => '', 'badge_url' => null, 'last_revision_status' => 'New', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Office Manager,Office Administrator,Customer Service Officer,Customer Service Representative,Customer Service Manager', 'rank' => '{"default":8,"uae_rank":8,"saudi_arabia_rank":8,"oman_rank":8,"singapore_rank":8,"jordan_rank":8}', 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '0', 'course_certificate' => '', 'bundle_id' => null, 'randomizer' => '99883460', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '8150', 'name' => 'John Academy', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'john-academy', 'location' => null, 'customer_name' => 'Alex Gary', 'seeder_id' => '43', 'phone_number' => '020 3744 3990', 'pri_line_number' => '', 'address_street' => 'Whitechapel Road, E1 1EW', 'address_building' => '15', 'address_city' => 'London', 'address_country' => 'United Kingdom', 'addresss' => 'Whitechapel Road, E1 1EW, 15, London, United Kingdom', 'invoice_email' => 'info@johnacademy.co.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '40', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1541078019-John Academy.png', 'logo_size' => '{"width":350,"height":200}', 'description' => '<strong>About us</strong><br /> <br /> John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.<br /> <br /> <strong>Who We Are</strong><br /> We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.', 'website' => 'http://www.johnacademy.co.uk', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => 'opt_content_1528976955-8-06-14 at 3.48.48 PM.png', 'video_embed_code' => '<iframe width="854" height="480" src="https://www.youtube.com/embed/O4dQ5-AK0z8" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@johnacademy.co.uk', 'contact_phone_number' => '+44 020 3744 3990', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"5";s:7:"dec_avg";d:5;s:9:"whole_avg";d:5;}}', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => null, 'instant_callback_disabled' => '1', 'show_map' => '1', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2018-03-27 13:11:25', 'modified' => '2023-07-11 17:56:49', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'subscription' => '0', 'subscription_amount' => '100', 'subscription_date' => null, 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2023-07-11 17:56:49', 'profile_completed_time' => '2018-03-27 13:51:32', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => '267018794', 'tax_emirate' => null, 'traffic_referral' => '/', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '1', 'topup_auto_renew' => '1', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1628705955_john-certi.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":810864,"r_84":502,"r_940":502,"r_615":502,"r_174":502,"r_690":502,"r_715":502,"r_82":502,"r_142":502,"r_400":502,"r_688":502,"r_80":502,"r_114":502,"r_609":502,"r_86":502,"r_193":502,"r_403":502,"r_404":502,"r_655":502,"r_85":502,"r_798":502,"r_805":502,"r_388":502,"r_83":502,"r_169":502,"r_401":502,"r_111":502,"r_17":502,"r_357":502,"r_79":502,"r_374":502,"r_682":502,"r_511":502,"r_531":502,"r_794":502,"r_730":502,"r_10":502,"r_441":502,"r_315":502,"r_848":502,"r_725":502,"r_930":502,"r_81":502,"r_126":502,"r_20":502,"r_164":502,"r_527":502,"r_332":502,"r_703":502,"r_9":502,"r_608":502,"r_673":502,"r_526":502,"r_167":502,"r_94":502,"r_181":502,"r_512":502,"r_786":502,"r_112":502,"r_122":502,"r_124":502,"r_785":502,"r_419":502,"r_589":502,"r_847":502,"r_180":502,"r_177":502,"r_21":502,"r_41":502,"r_15":502,"r_207":502,"r_206":502,"r_743":502,"r_344":502,"r_347":502,"r_143":502,"r_12":502,"r_231":502,"r_918":502,"r_362":502,"r_364":502,"r_524":502,"r_66":502,"r_541":502,"r_88":502,"r_215":502,"r_113":502,"r_254":502,"r_387":502,"r_345":502,"r_383":502,"r_666":502,"r_789":502,"r_432":502,"r_370":502,"r_146":502,"r_236":502,"r_382":502,"r_592":502,"r_253":502,"r_523":502,"r_759":502,"r_226":502,"r_125":502,"r_784":502,"r_818":502,"r_385":502,"r_811":502,"r_183":502,"r_91":502,"r_734":502,"r_819":502,"r_115":502,"r_597":502,"r_95":502,"r_809":502,"r_89":502,"r_229":502,"r_588":502,"r_726":502,"r_380":502,"r_328":502,"r_128":502,"r_243":502,"r_927":502,"r_929":502,"r_610":502,"r_596":502,"r_777":502,"r_350":502,"r_412":502,"r_204":502,"r_227":502,"r_384":502,"r_757":502,"r_439":502,"r_533":502,"r_707":502,"r_807":502,"r_394":502,"r_842":502,"r_195":502,"r_223":502,"r_932":502,"r_949":502,"r_694":502,"r_312":502,"r_656":502,"r_255":502,"r_606":502,"r_797":502,"r_820":502,"r_97":502,"r_788":502,"r_87":502,"r_198":502,"r_762":502,"r_709":502,"r_614":502,"r_221":502,"r_795":502,"r_636":502,"r_738":502,"r_351":502,"r_145":502,"r_704":502,"r_599":502,"r_740":502,"r_696":502,"r_745":502,"r_225":502,"r_658":502,"r_281":502,"r_365":502,"r_69":502,"r_499":502,"r_581":502,"r_216":502,"r_188":502,"r_361":502,"r_408":502,"r_799":502,"r_348":502,"r_389":502,"r_618":502,"r_593":502,"r_230":502,"r_395":502,"r_141":502,"r_149":502,"r_720":502,"r_391":502,"r_398":502,"r_873":502,"r_872":502,"r_393":502,"r_718":502,"r_717":502,"r_352":502,"r_60":502,"r_888":502,"r_583":502,"r_52":502,"r_335":502,"r_330":502,"r_790":502,"r_840":502,"r_27":502,"r_881":502,"r_120":502,"r_194":502,"r_731":502,"r_443":502,"r_321":502,"r_268":502,"r_272":502,"r_515":502,"r_519":502,"r_530":502,"r_222":502,"r_224":502,"r_313":502,"r_148":502,"r_652":502,"r_954":502,"r_90":502,"r_251":502,"r_411":502,"r_960":502,"r_343":502,"r_346":502,"r_528":502,"r_672":502,"r_161":502,"r_162":502,"r_318":502,"r_440":502,"r_697":502,"r_201":502,"r_14":502,"r_952":502,"r_436":502,"r_317":502,"r_668":502,"r_791":502,"r_626":502,"r_203":502,"r_955":502,"r_806":502,"r_587":502,"r_270":502,"r_665":502,"r_868":502,"r_320":502,"r_660":502,"r_375":502,"r_662":502,"r_219":502,"r_911":502,"r_516":502,"r_755":502,"r_780":502,"r_267":502,"r_776":502,"r_901":502,"r_26":502,"r_494":502,"r_611":502,"r_763":502,"r_852":502,"r_127":502,"r_620":502,"r_761":502,"r_760":502,"r_305":502,"r_607":502,"r_258":502,"r_259":502,"r_316":502,"r_950":502,"r_271":502,"r_931":502,"r_926":502,"r_232":502,"r_956":502,"r_629":502,"r_850":502,"r_823":502,"r_98":502,"r_373":502,"r_517":502,"r_601":502,"r_787":502,"r_257":502,"r_816":502,"r_256":502,"r_147":502,"r_187":502,"r_657":502,"r_214":502,"r_163":502,"r_123":502,"r_845":502,"r_199":502,"r_793":502,"r_269":502,"r_830":502,"r_234":502,"r_190":502,"r_600":502,"r_514":502,"r_724":502,"r_616":502,"r_959":502,"r_810":502,"r_197":502,"r_934":502,"r_168":502,"r_900":502,"r_851":502,"r_329":502,"r_838":502,"r_166":502,"r_638":502,"r_808":502,"r_919":502,"r_915":502,"r_196":502,"r_118":502,"r_812":502,"r_917":502,"r_671":502,"r_804":502,"r_498":502,"r_513":502,"r_792":502,"r_172":502,"r_173":502,"r_781":502,"r_242":502,"r_191":502,"r_779":502,"r_941":502,"r_944":502,"r_700":502,"r_220":502,"r_737":502,"r_319":502,"r_706":502,"r_765":502,"r_425":502,"r_705":502,"r_933":502,"r_308":502,"r_386":502,"r_912":502,"r_415":502,"r_299":502,"r_963":502,"r_844":502,"r_101":502,"r_170":502,"r_882":502,"r_96":502,"r_409":502,"r_630":502,"r_151":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '124265', 'course_id' => '95412', 'title' => 'Office Admin and Customer Service Diploma', 'slug' => 'upto-three-days-part-time-office-admin-and-customer-service-diploma-john-academy', 'external_link' => 'https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/', 'summary' => 'Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your ;<br /> <br /> This is a series of discussions about administrative and customer service support. You will then learn how large-scale organizations are managed. You will also be able to learn the structures and objectives involved in conducting admin assistant and customer service.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Admin Support</strong> <ul> <li>Getting Started</li> <li>Getting Organized (I)</li> <li>Getting Organized (II)</li> <li>Managing Time</li> <li>Getting It All Done On Time</li> <li>Special Tasks</li> <li>Verbal Communication Skills</li> <li>Non-Verbal Communication Skills</li> <li>Empowering Yourself</li> <li>The Team of Two</li> <li>Taking Care of Yourself</li> <li>Wrapping Up</li> </ul> <strong>Administrative Management</strong> <ul> <li>Getting Started</li> <li>Why Your Office Needs Administrative Procedures</li> <li>Gathering the Right Tools</li> <li>Identifying Procedures to Include</li> <li>Top Five Procedures to Record</li> <li>What to Include in Your Binder (I)</li> <li>What to Include in Your Binder (II)</li> <li>Organizing Your Binder</li> <li>What Not to Include in the Procedure Guide</li> <li>Module Ten - Share Office Procedure Guide</li> <li>Successfully Executing the Guide</li> <li>Wrapping Up</li> </ul> <strong>Organizational Skills</strong> <ul> <li>Getting Started</li> <li>Remove the Clutter</li> <li>Prioritize</li> <li>Scheduling Your Time</li> <li>To Do Lists</li> <li>Paper and Paperless Storage</li> <li>Organization in Your Work Area</li> <li>Tools to Fight Procrastination</li> <li>Organizing Your Inbox</li> <li>Avoid the Causes of Disorganization</li> <li>Discipline is the Key to Stay Organized</li> <li>Wrapping Up</li> <li>Organizational Skills Course for Administrator- Activities</li> </ul> <strong>Customer Relations and Dealings</strong> <ul> <li>Getting Started</li> <li>The Right Attitude Starts with You</li> <li>Stress Management (Internal Stressors)</li> <li>Stress Management (External Stressors)</li> <li>Transactional Analysis</li> <li>Why are Some Customers Difficult</li> <li>Dealing with the Customer Over the Phone</li> <li>Dealing with the Customer In-Person</li> <li>Sensitivity in Dealing with Customers</li> <li>Scenarios of Dealing with a Difficult Customer</li> <li>Following up With a Customer Once You Have Addressed Their Issue</li> <li>Wrapping Up</li> </ul> <strong>Customer Service: Telephone Etiquette</strong> <ul> <li>Getting Started</li> <li>Aspects of Phone Etiquette</li> <li>Using Proper Phone Language</li> <li>Eliminate Phone Distractions</li> <li>Inbound Calls</li> <li>Outbound Calls</li> <li>Handling Rude or Angry Callers</li> <li>Handling Interoffice Calls</li> <li>Handling Voicemail Messages</li> <li>Methods of Training Employees</li> <li>Correcting Poor Telephone Etiquette</li> <li>Wrapping Up</li> </ul> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>Evaluating and Reviewing Your Program</li> <li>The Development Team</li> </ul> <strong>Microsoft Office Word</strong> <ul> <li>Getting Started</li> <li>Opening</li> <li>Working with the Interface</li> <li>Your First Document</li> <li>Basic Editing Tasks</li> <li>Basic Formatting Tasks</li> <li>Formatting Paragraphs</li> <li>Advanced Formatting Tasks</li> <li>Working with Styles</li> <li>Formatting the Page</li> <li> Sharing Your Document</li> <li>Wrapping Up</li> </ul> <strong>Microsoft Office Powerpoint</strong> <ul> <li>Getting Started</li> <li>Opening PowerPoint</li> <li>Working with the Interface</li> <li>Your First Presentation</li> <li>Working with Text</li> <li>Formatting Text and Paragraphs</li> <li>Adding Pictures</li> <li>Advanced Formatting Tasks</li> <li>Working with Transitions and Animations</li> <li>Setting Up Your Slide Show</li> <li>Showtime!</li> <li>Wrapping Up</li> </ul> <strong>Microsoft Office Excel</strong> <ul> <li>Getting Started</li> <li>Opening Excel</li> <li>Working with the Interface</li> <li>Your First Worksheet</li> <li>Viewing Excel Data</li> <li>Building Formulas</li> <li>Using Excel Functions</li> <li>Using Quick Analysis</li> <li>Formatting Your Data</li> <li>Using Styles, Themes, and Effects</li> <li>Printing and Sharing Your Workbook</li> <li>Wrapping Up</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Office Manager,Office Administrator,Customer Service Officer,Customer Service Representative,Customer Service Manager', 'eligibility' => 'There are no specific requirements for our Office Admin and Customer Service Diploma course. This Office Admin and Customer Service Diploma course is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc. It is possible to start learning from anywhere at any time without any limitations.', 'school' => 'John Academy', 'keywords' => 'office admin,office administration,office administrator,secretary,admin officer', 'location' => 'Online', 'duration' => 'Upto 3 Days', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Office Admin and Customer Service Diploma', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '132630', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '99997993', 'title' => 'Customer Service Management', 'external_link' => 'https://apexlearning.org.uk/course/customer-service-management-2/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 2 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Apex Learning', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '19', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '24', 'nondiscounted_base_price' => '480', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Overview</strong><br /> <br /> Acquire great customer problems solving skills to develop long-term relationships with your customers by enrolling in our Customer Service Management course.<br /> <br /> This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards.<br /> <br /> The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity, and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enroll today to handle customer feedback and complaints efficiently.<br /> <br /> <strong>How will I get my certificate?</strong><br /> <br /> At the end of the course, there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, at an additional price.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>Career path</strong><br /> <br /> Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service Management</strong> <ul> <li>Module One - Customer Service: Who We Are and What We Do</li> <li>Module Two - Customer Service: Establishing Your Attitude</li> <li>Module Three - Customer Service: Identifying and Addressing Customer Needs</li> <li>Module Four - Customer Service: Generating Return Business</li> <li>Module Five: In-Person Customer Service</li> <li>Module Six - Customer Service: Giving Customer Service over the Phone</li> <li>Module Seven - Customer Service: Providing Electronic Customer Service</li> <li>Module Eight - Customer Service: Recovering Difficult Customers</li> <li>Module Nine - Customer Service: Understanding When to Escalate</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => 'Our Customer Service Management is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G, or 4G.<br /> There is no time limit for completing this course, it can be studied in your own time at your own pace.', 'about_school' => '', 'keywords' => 'Customer,Service,Customer Service,customer service', 'job_matching_keywords' => 'Customer Service Management', 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => '', 'career_opportunity' => '', 'targetted_roles' => '', 'targetted_industries' => '', 'targetted_locations' => '', 'gender' => '0', 'targetted_course_categories' => '215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '11708', 'trainer_ids' => '', 'created' => '2021-07-01 10:31:23', 'updated' => '2024-01-10 11:05:14', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'info@apexlearning.org.uk', 'cc_emails' => '', 'phone_number' => '', 'pri_line_number' => '', 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider', 'slug' => 'part-time-customer-service-management-apex-learning', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:2;s:12:"total_points";i:3;s:7:"dec_avg";d:1.5;s:9:"whole_avg";d:2;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => '2021-07-12 17:16:00', 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CPD Group,IAO', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0.1', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => '', 'language_program_level' => '', 'language_program_type' => '', 'language_study_mode' => '', 'badge_url' => null, 'last_revision_status' => 'New', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Customer Service Manager,Customer Service Coordinator,Customer Service Assistant,Customer Service Engineer', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '0', 'course_certificate' => '', 'bundle_id' => null, 'randomizer' => '99300845', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '11708', 'name' => 'Apex Learning', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'apex-learning', 'location' => null, 'customer_name' => 'Cody Mason', 'seeder_id' => '43', 'phone_number' => '‪020 4532 9785‬', 'pri_line_number' => '', 'address_street' => '', 'address_building' => '', 'address_city' => '', 'address_country' => 'United Arab Emirates', 'addresss' => 'United Arab Emirates', 'invoice_email' => 'info@apexlearning.org.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '40', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1624347777-Apex-Learning-Logo.png', 'logo_size' => '{"width":776,"height":457}', 'description' => 'Apex Learning aims to be an online education that provides the necessary support to the learners and facilitates educators' work and contributes to professional development. We offer innovative pedagogical resources and training in a planned, updated, and oriented way.<br /> <br /> At Apex Learning we share the goal of millions of people to make the world better and we are aware that, as a company, our actions have a great influence on society. For this reason, at Apex Learning we actively evolve to bring knowledge to everyone, through technology, based on efficiency, quality, credibility, and innovation.<br /> <br /> Our mission is to offer innovative and quality education through distance education, allowing everyone easy access through technology and the development of a sustainable society.<br /> <br /> Our vision to be an educational portal of reference in distance education, innovative in its proposals and practices and in the formation of critical, conscious, and entrepreneurial learners.', 'website' => 'https://apexlearning.org.uk/', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => null, 'video_embed_code' => '', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@apexlearning.org.uk', 'contact_phone_number' => '+44 ‪020 4532 9785‬', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => 'No', 'instant_callback_disabled' => '1', 'show_map' => '1', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2021-06-22 10:43:03', 'modified' => '2021-07-07 17:06:48', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'yes', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'subscription' => '0', 'subscription_amount' => '100', 'subscription_date' => null, 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2021-06-22 10:47:47', 'profile_completed_time' => '2021-06-22 11:42:58', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => null, 'tax_emirate' => null, 'traffic_referral' => 'https://providers.laimoon.com/courses?status=all&search=Food+Hygiene+And+Safety+Level+3', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '1', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1624726134_apex-learn.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":387696,"r_81":502,"r_382":502,"r_592":502,"r_79":502,"r_95":502,"r_82":502,"r_394":502,"r_66":502,"r_255":502,"r_419":502,"r_589":502,"r_759":502,"r_10":502,"r_527":502,"r_253":502,"r_867":502,"r_847":502,"r_541":502,"r_439":502,"r_791":502,"r_403":502,"r_204":502,"r_436":502,"r_313":502,"r_432":502,"r_926":502,"r_320":502,"r_408":502,"r_440":502,"r_309":502,"r_9":502,"r_324":502,"r_142":502,"r_653":502,"r_126":502,"r_14":502,"r_646":502,"r_12":502,"r_234":502,"r_231":502,"r_918":502,"r_585":502,"r_656":502,"r_84":502,"r_172":502,"r_265":502,"r_267":502,"r_332":502,"r_314":502,"r_94":502,"r_97":502,"r_317":502,"r_328":502,"r_256":502,"r_190":502,"r_374":502,"r_636":502,"r_762":502,"r_597":502,"r_652":502,"r_954":502,"r_146":502,"r_617":502,"r_523":502,"r_122":502,"r_821":502,"r_404":502,"r_312":502,"r_953":502,"r_266":502,"r_792":502,"r_373":502,"r_412":502,"r_768":502,"r_20":502,"r_163":502,"r_637":502,"r_322":502,"r_528":502,"r_931":502,"r_682":502,"r_690":502,"r_871":502,"r_90":502,"r_248":502,"r_401":502,"r_599":502,"r_511":502,"r_531":502,"r_794":502,"r_17":502,"r_354":502,"r_80":502,"r_114":502,"r_610":502,"r_111":502,"r_346":502,"r_86":502,"r_387":502,"r_69":502,"r_88":502,"r_215":502,"r_89":502,"r_225":502,"r_944":502,"r_941":502,"r_763":502,"r_851":502,"r_87":502,"r_203":502,"r_199":502,"r_315":502,"r_933":502,"r_441":502,"r_113":502,"r_809":502,"r_703":502,"r_852":502,"r_900":502,"r_845":502,"r_658":502,"r_629":502,"r_725":502,"r_840":502,"r_85":502,"r_180":502,"r_181":502,"r_868":502,"r_616":502,"r_383":502,"r_143":502,"r_890":502,"r_691":502,"r_891":502,"r_899":502,"r_666":502,"r_375":502,"r_700":502,"r_790":502,"r_391":502,"r_583":502,"r_141":502,"r_145":502,"r_737":502,"r_188":502,"r_249":502,"r_257":502,"r_614":502,"r_378":502,"r_581":502,"r_241":502,"r_582":502,"r_52":502,"r_242":502,"r_887":502,"r_631":502,"r_323":502,"r_956":502,"r_174":502,"r_807":502,"r_195":502,"r_396":502,"r_395":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '206212', 'course_id' => '132630', 'title' => 'Customer Service Management', 'slug' => 'part-time-customer-service-management-apex-learning', 'external_link' => 'https://apexlearning.org.uk/course/customer-service-management-2/', 'summary' => '<strong>Overview</strong><br /> <br /> Acquire great customer problems solving skills to develop long-term relationships with your customers by enrolling in our Customer Service Management course.<br /> <br /> This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards.<br /> <br /> The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity, and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enroll today to handle customer feedback and complaints efficiently.<br /> <br /> <strong>How will I get my certificate?</strong><br /> <br /> At the end of the course, there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, at an additional price.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>Career path</strong><br /> <br /> Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service Management</strong> <ul> <li>Module One - Customer Service: Who We Are and What We Do</li> <li>Module Two - Customer Service: Establishing Your Attitude</li> <li>Module Three - Customer Service: Identifying and Addressing Customer Needs</li> <li>Module Four - Customer Service: Generating Return Business</li> <li>Module Five: In-Person Customer Service</li> <li>Module Six - Customer Service: Giving Customer Service over the Phone</li> <li>Module Seven - Customer Service: Providing Electronic Customer Service</li> <li>Module Eight - Customer Service: Recovering Difficult Customers</li> <li>Module Nine - Customer Service: Understanding When to Escalate</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Manager,Customer Service Coordinator,Customer Service Assistant,Customer Service Engineer', 'eligibility' => 'Our Customer Service Management is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G, or 4G.<br /> There is no time limit for completing this course, it can be studied in your own time at your own pace.', 'school' => 'Apex Learning', 'keywords' => 'Customer,Service,Customer Service,customer service', 'location' => 'Online', 'duration' => 'Upto 2 Hours', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Service Management', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44780480', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Representative', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b>£21,840 - £23,000 per year </b></p><p><b> Monday-Friday, 9am-5pm, 35 hours per week </b></p><p><b> Hybrid remote - Combination of work from home and in office </b></p><p><b> Standard Life House, Edinburgh, EH1 2DH </b></p><p><b> So, what does the role entail?</b></p><p> You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter. </p><p> Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided. </p><p><b> We support our colleagues with competitive benefits: </b></p><ul><li> No weekend working. </li><li>31 days annual leave (including UK Bank Holidays). </li><li> Annual discretionary bonus eligibility. </li><li> Perks at Work (online discounted shopping). </li><li> Car lease scheme and Jaguar Land Rover discount. </li><li> Cycle to Work scheme and interest-free season ticket loans. </li><li> Annual volunteering day. </li><li> Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave). </li><li> Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support. </li><li> Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection. </li><li> Personal and career development opportunities within Diligenta. </li></ul><p><b> Join our team if you’re…</b></p><ul><li> Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure. </li><li> Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service. </li><li> A problem solver, flexible, and adaptable to changing priorities. </li><li> Comfortable switching between multiple IT applications with attention to detail. </li><li> Proficient in Microsoft Office (Word & Excel). </li><li> Excited to work with great people and create a supportive workplace. </li><li> Passionate about learning and sharing knowledge to enhance skills and develop best practices. </li></ul><p><b> Who is Diligenta?</b></p><p> Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. </p><p> We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK!</p><p> Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey. </p><p> Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. </p>', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '217574', 'company_name' => 'Diligenta', 'external_apply_url' => 'https://uk.jooble.org/external/-1715927552433591237?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_uk&extra_ars_request_id=cd2c833a270a43779ef41daed0154a5f', 'external_short_url' => '1715927552433591237', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-11-22 12:46:14', 'published' => '2024-11-22 12:46:14', 'closed_time' => null, 'updated' => '2024-11-22 12:46:14', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ), 'Company' => array( 'id' => '217574', 'name' => 'Diligenta', 'website' => 'https://www.diligenta.co.uk', 'verified' => '0', 'photo' => 'Diligenta_46899600-91a7-11eb-9514-ef8f92d57d30.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '33590', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Service Representative jobs in Diligenta in Online.' $page_description = 'Apply to Customer Service Representative jobs in Diligenta in Online.Find similar vacancies, jobs and salary information in Online.' $locationForTitle = 'Online' $currentJobCity = array( 'id' => '275', 'display_name' => 'Online', 'name_ar' => null, 'country_id' => '250', 'Country' => array( 'name' => 'Online', 'id' => '250', 'slug' => 'online', 'code' => 'ON' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '92773', 'title' => 'Diligenta', 'slug' => 'diligenta', 'description' => '', 'meta_title' => 'Jobs from Diligenta', 'meta_description' => 'Jobs from Diligenta', 'meta_keywords' => 'Jobs from Diligenta', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '92755', 'company_page_id' => '92773', 'title' => 'Diligenta', 'slug' => 'diligenta', 'summary' => null, 'description' => '', 'meta_title' => 'Jobs from Diligenta', 'meta_description' => 'Jobs from Diligenta', 'meta_keywords' => 'Jobs from Diligenta', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Online' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-11-22 12:46:14' $daysleft = (float) 26 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/uae/Customer ' $csaKeywords = array( (int) 0 => 'Customer Service Representative' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'online' $jobLocName = 'Online' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/44780480' $companyName = ' at Diligenta' $twitterText = 'Hiring now! Customer Service Representative at Diligenta. Please apply or share https://jobs.laimoon.com/jobs/externalview/44780480' $emailText = 'Hiring now! Customer Service Representative at Diligenta. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44780480' $sCompanyName = false $csaSearchKey = 'Customer Service Representative' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Diligenta'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Diligenta
Improve your chance to get this job.
Do an online course on Customer service starting now.
-
Office Admin and Customer Service Diploma John AcademyAED 92
AED 1,469Duration: Upto 3 Days -
Customer Service Management Apex LearningAED 87
AED 1,763Duration: Upto 2 Hours
X
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://uk.jooble.org/external/-1715927552433591237?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_uk&extra_ars_request_id=cd2c833a270a43779ef41daed0154a5f