Expression of Interest - 2025 Graduate Program: Customer Service, Sales, Project Management

About us There’s something special about working for Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! We make a difference and we’re#SoUnTelcoin everything we do. The Opportunity This is a2-year Graduate Program,where you will earn industry recognised certifications and be rewarded with $5,000 base salary bumps every 6 months upon completion. After the first 2 years, you will get an opportunity to continue your career acceleration pathway, focusing on either Project Management, Sales, or Service Management. You will receive dedicated mentorship and a personalised career path. It is a program fully dedicated to you and your growth. You will be joining an energised team based in our Sydney CBD HQ who are passionate about technology and delivering great customer service. This is a 2-yearGraduate Program in the heart of our business, the Hub. Here you will earn industry recognised certifications and have dedicated mentorship and a personalised career path. It is a program dedicated to your growth. And the best bit you will receive 6 monthly pay increases! Through working in the Hub, you will be joining an energised like-minded team who are enthusiastically human, and technically literate. You will work with brands and customers who love and support us, as much as we do them! Ready to make a difference? Read on. Your ideal skills and experience

• You are inspired to deliver excellent customer service
• You’re self-motivated and enjoy contributing to a team environment
• You have strong interpersonal skills
• You have the ability to resolve Customer Service queries in line with operational requirements
• You’re collaborative and enjoy working in an innovative, technology-based environment
• You have the ability to build, maintain and enhance relationships with all internal and external customers

The Benefits

• Fully-funded industry recognised certifications to help upskill you
• Pay increase every 6 months on completion of those certifications
• Development into Project Management, Customer Service Management or Sales professional throughout the program
• Hands-on experience with the latest tech to supercharge your career
• Reward and recognition programs to celebrate your achievements and progress

A Typical Day

• Be the first point of contact for customers' incoming calls and emails in a professional, confident, and empathetic manner
• Process queries in a timely and efficient manner
• Provide high-quality customer service to maximize the customer experience
• Effectively problem-solve and provide solutions for customer inquiries with minimal requirement to escalate issues
• Adherence to processes, monthly KPIs, and quality standards

$55,000 - $65,000 a year If you are excited about this role and want to be a part of our growing team, please apply, we'd love to hear from you. *Please note, this is a full-time on-site position based in our Sydney CBD office for 5 days a week. You will also have to hold full unrestricted working rights in Australia. #J-18808-Ljbffr