Job details
Job Description
Responsibilities:- Contact debtors by phone, email, or in writing to discuss outstanding debts.
- Establish rapport with debtors and assess their financial situations.
- Search and find the debtor using the available resources.
- Negotiate and propose repayment plans or settlements in line with agency policies.
- Maintain detailed records of all interactions with debtors and payment arrangements.
- Comply with industry regulations and ethical standards during collections.
- Provide accurate and timely reports to team leaders or management.
- Handle debtor objections or disputes with professionalism and patience.
- Achieve collection targets and key performance indicators (KPIs).
- Keep updated on industry trends and changes in relevant laws.
Job Requirements
- Bachelor's Degree
- Good in English
- Have previous experience in sales , customer support , Debt collection , call center
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